Substance Atlantis gets stuck in Syncing, unable to download.

Community Marketplace
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1

As the title says.
Asked my password verification, then gets stuck in a grey “Syncing” button. The download never starts.

2

I would just like to verify that this is also occurring for me.

3

Yep the same thing is happening to me too.

4

same here. stuck on syncing

5

Same here

6

Got the same problem here. Tried restarting the editor, but still just keeps syncing.

7

Same here, probably it’s just a server issue. Too much downloads.

8

I tried logging in and out, exiting the engine, lots of things but no luck. And it says I need 4.4.4 but there is no option for me to update past 4.4.3

9

I don’t see requirement for 4.4.4, just 4.4

10

I’m having the same problem as well. Tried logging out and logging back in, but still it gets stuck on syncing forever.

11

Working for me now!

12

Hey, everyone.

This was a known issue! We deployed a fix and it should work for you all now. If you have any more trouble, please close and reopen the launcher.

Enjoy Substance Atlantis!

Jonathan

13

Thanks, it’s working now.

14

I am having the same issue but with the Turn Based Strategy Example under the learn tab.

15

Hi HeadClot,

Thank you for letting us know. Our Content Team was aware of the issue and are actively working to fix it. They hope to have it working soon.

16

Looks like it’s started again in March 2015 with 4.7.1… Got 2 purchases that are doing it, Commercial Doors Kit and Landscape Material Pack. Logging off then on does not fix the problem.

17

Yeah it’s also not working for me. I bought the blueprint inventory system. It says “Syncing”

18

Yeah it’s also not working for me. I bought the blueprint inventory system. It says “Syncing”

19

I also bought something, Landscape materials. It’s also syncing. Servers down?

20

Bought one of the same assets, not working for me still. Does it work for you?