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Demo Syncing not downloading?

When I try to download the Allegorithmic demo the launcher just says 'syncing' but doesn't actually end up downloading it?

alt text

I've tried restarting windows and it didnt help?

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asked Sep 18 '14 at 02:15 PM in Marketplace

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Oscar Cooke-Abbott
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Hey WarLord,

We're aware of the issue and are implementing a fix. I'll update you when the fix is deployed.

Regards,

Jonathan

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answered Sep 18 '14 at 02:56 PM

avatar image Jonathan Dorman STAFF Sep 18 '14 at 04:14 PM

The fix is now implemented! Enjoy Substance Atlantis!

avatar image Oscar Cooke-Abbott Sep 18 '14 at 09:07 PM

Thank you :)

avatar image martincontel Oct 06 '14 at 10:37 AM

I'm having the same problem with the 'Reflections Subway' demo, stuck on 'syncing'... :(

avatar image Jonathan Dorman STAFF Oct 06 '14 at 01:59 PM

Hey martincontel.

We fixed the issue with Substance Atlantis, so it's likely you have a separate issue. If restarting the launcher doesn't fix it, you may need to reinstall the launcher.

avatar image martincontel Oct 06 '14 at 02:27 PM

I deleted the Launcher and its preferences, installed it again and still "syncing". Any other suggestion? PS: "Substance Atlantis" downloaded fine.

avatar image Jonathan Dorman STAFF Oct 06 '14 at 03:23 PM

I'm investigating the problem further. Thanks for the report, I'm seeing the issue now, too.

How long did you wait for it to finish Syncing?

avatar image martincontel Oct 06 '14 at 03:29 PM

I first had the problem last Saturday and I've been trying since then. The launcher had been opened for hours. The other demos start downloading immediately.

avatar image Jonathan Dorman STAFF Oct 06 '14 at 03:40 PM

I'm working on escalating this. Can you also make a new Question thread and post the link here? It'll make it easier to track the problem (rather than confusing it with the Substance Atlantis issue).

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