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can not install unreal engine 4 on osx 10.9.5

Hello! I have been trying to install unreal engine on my mac and after reading every possible post and trying almost anything I have ran out of ideas.

When I click install, the engine starts downloading at 10mb, then 5mb the it works its way down to 0kbs and eventually fails. I have enough space, I check my router to make sure ports were available and still nothing. I also increase the http timeouts as I saw in another post. I try to get the logs but I have not been able to figure out where do they go on a mac, I followed the instructions here but I can't find them. https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems any help would be greatly appreciated since I have had the account for almost a month and have not been able to use it at all because I can't download the engine. thanks in advance for any help provided. -d

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asked Sep 26 '14 at 08:46 PM in Installation & Setup

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cgTux
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avatar image TJ V ♦♦ STAFF Sep 29 '14 at 06:32 PM

Hi cgTux,

Make sure to follow the step for getting your Verbose Logs carefully and you should be able to find the logs for Mac here:

The config setting goes to just Engine.ini for mac (not Default), and they are located at: /Users/[USERNAME]/Library/Preferences/Unreal Engine/UnrealEngineLauncher/Mac

If this isn't correct, please let us know.

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#None_of_the_Above_Helped_-_Getting_Verbose_Logs

Once you get the logs, post them here and we will continue troubleshooting.

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Hi cgTux,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, try the troubleshooting steps linked above. If the issue persists, please post you’re Verbose Logs.

Thanks, TJ

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answered Oct 06 '14 at 07:12 PM

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TJ V ♦♦ STAFF
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