Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

can not install unreal engine 4 on osx 10.9.5

Hello! I have been trying to install unreal engine on my mac and after reading every possible post and trying almost anything I have ran out of ideas.

When I click install, the engine starts downloading at 10mb, then 5mb the it works its way down to 0kbs and eventually fails. I have enough space, I check my router to make sure ports were available and still nothing. I also increase the http timeouts as I saw in another post. I try to get the logs but I have not been able to figure out where do they go on a mac, I followed the instructions here but I can't find them. https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems any help would be greatly appreciated since I have had the account for almost a month and have not been able to use it at all because I can't download the engine. thanks in advance for any help provided. -d

Product Version: Not Selected
more ▼

asked Sep 26 '14 at 08:46 PM in Installation & Setup

avatar image

1 1 1 2

avatar image TJ V ♦♦ STAFF Sep 29 '14 at 06:32 PM

Hi cgTux,

Make sure to follow the step for getting your Verbose Logs carefully and you should be able to find the logs for Mac here:

The config setting goes to just Engine.ini for mac (not Default), and they are located at: /Users/[USERNAME]/Library/Preferences/Unreal Engine/UnrealEngineLauncher/Mac

If this isn't correct, please let us know.


Once you get the logs, post them here and we will continue troubleshooting.

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

0 answers: sort voted first

Hi cgTux,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, try the troubleshooting steps linked above. If the issue persists, please post you’re Verbose Logs.

Thanks, TJ

more ▼

answered Oct 06 '14 at 07:12 PM

avatar image

41k 1009 183 494

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Be the first one to answer this question
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question