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Unable to purchase content from Marketplace.

I am trying to purchase 2D Art Pack by Manufactura K4 ($40), but encountering error while purchasing. Error Code : E80-3260-0 I have added payment method Via PayPal. alt text

Product Version: Not Selected
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asked Oct 02 '14 at 04:41 AM in Marketplace

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DevilEye
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avatar image TJ V ♦♦ STAFF Oct 02 '14 at 06:27 PM

Hi DevilEye,

Please try the troubleshooting steps linked below. Afterwards if the issue is still present, follow the steps at the bottom of the page to find your 'Verbose Logs' and post them here. They will help us track down the issue.

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#The_Launcher_is_unable_to_download_content

Thanks, TJ

avatar image DevilEye Oct 06 '14 at 10:25 AM

Hi TJ any idea when can i expect this issue to be solved. I am completely stuck with my tasks.

avatar image TJ V ♦♦ STAFF Oct 06 '14 at 01:18 PM

Hi DevilEye,

I'm sorry for the delay. I will send a followup email to our Launcher team to help expedite the process.

avatar image DevilEye Oct 03 '14 at 05:23 AM

Attaching 'Verbose Logs'.link text

avatar image DevilEye Oct 03 '14 at 05:44 AM

Operating System : Windows 7

avatar image DevilEye Oct 03 '14 at 05:30 AM

For additional Info :- Browsing to 'https://www.unrealengine.com/payment-methods' notifies me that I am not Subscribed to UE4. Whereas I have subscribed to UE4 through Redeem Code which i got in exchange of UDK's commercial license.

avatar image DevilEye Oct 03 '14 at 05:38 AM

Additional Info : Accessing https://www.unrealengine.com/payment-methods, I have added two payment methods both via PayPal and with same PayPal account. I can switch between both the payment methods to set any of the one as default payment method by clicking on 'Set as Default' but 'Delete Payment Method' option is not working. I tried to delete both the payment method but nothing happened both the payment methods are still present in my account.

avatar image TJ V ♦♦ STAFF Oct 07 '14 at 01:59 PM

Hi DevilEye,

I just wanted to let you know that we are still looking into your issue. If there is anything that has changed on your end, please post here to let us know.

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1 answer: sort voted first

Hi DevilEye,

I checked with our Accounts & Billing team and you are an active subscriber. We saw the declined Pay Pal transactions, but everything looks fine on our end. Try setting up a new Billing Agreement with Pay Pal.

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answered Oct 07 '14 at 06:50 PM

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TJ V ♦♦ STAFF
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avatar image DevilEye Oct 09 '14 at 04:41 AM

Hi TJ, Sorry for late reply, thanks for looking into the issue. I will try setting up a new billing agreement with PayPal as you suggested :)

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