x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

"Reflections Subway" demo stuck on 'syncing'

I'm trying to download the 'Reflections Subway' demo from the Marketplace but it's stuck on syncing. I tried closing and opening the Launcher several times but nothing happened.

Can somebody help me?

alt text

Product Version: Not Selected
Tags:
more ▼

asked Oct 06 '14 at 11:14 AM in Marketplace

avatar image

martincontel
1 1 2 3

avatar image TJ V ♦♦ STAFF Oct 06 '14 at 03:53 PM

Hi martincontel,

Please try the troubleshooting steps linked below. Afterwards if the issue is still present, follow the steps at the bottom of the page to find your 'Verbose Logs' and post them here. They will help us track down the issue.

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#The_Launcher_is_unable_to_download_content

Thanks, TJ

avatar image martincontel Oct 06 '14 at 04:09 PM

I'm on OSX. I added "[Core.Log] LogHttp=veryverbose LogOnline=veryverbose" to Engine.ini located at /Users/[USERNAME]/Library/Preferences/Unreal Engine/UnrealEngineLauncher/Mac (which was empty). Where can I see the output log?

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

1 answer: sort voted first

Hey martincontel,

Our Launcher team fixed this issue late last night. Try downloading the content again and if you have any issues please post back here to let us know.

Thanks, TJ

more ▼

answered Oct 07 '14 at 01:29 PM

avatar image

TJ V ♦♦ STAFF
41k 1009 183 494

avatar image Hevedy Jan 16 '15 at 01:41 PM

The same problem to download that content in 4.7. I have downloaded the 4.6 but at select the 4.7, show Syncing... and not work.

avatar image TJ V ♦♦ STAFF Jan 16 '15 at 02:58 PM

Hi Hevedy,

The reason you are seeing this is because the Reflections demo isn't ready for 4.7 yet, it's in the Preview stage. I do have a request in to change this from 'Syncing' to something less confusing like 'Not Yet Available'.

Cheers,

TJ

avatar image Hevedy Jan 16 '15 at 03:43 PM

Okay thanks you.

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question