Help! No version information received

I can not start my UE4 launcher. it says: “Error! No version information received.”

Today has just bought UE4, this is the first time to use. Believe me, I have tried all the ways, did not solve the problem. I’m sure my network good, I am also the administrator user, and not behind a proxy.

Why?! why?! I am very sad now…

Hi zym1983811,

I’m sorry that you are having this issue. Our Launcher team will review your logs and we will post back here as soon as possible.

Thanks,
TJ

link text

This is my unrealengine launcher Logs. please help me, see the log, and find what’s wrong with it.

And if I tried to sign in UE4 launcher, it says " error! did not get a response. Are you connected to the internet?" I am sure I am in connecting, my network is good.

Hi zym1983811,

Have you tried restarting the launcher and/or restarting your computer? This is the most common solution when this issue occurs.

Thanks

Hi Tj Ballard
With the progress of my problem?

Thanks

It didn’t work. I have tried restarting again and again

???any progress???

Hi zym1983811,

I’ve taken a look at your log file (thanks for providing that) and can see that you’re having difficulties reaching our back end services.

Is it possible you’re behind a firewall or proxy server that is preventing this?

Hi zym1983811,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the possible solution Yeurch provided above.

Thanks,

TJ