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Cant download my purchased (Modular Cliff and Rock Set) item from Marketplace

Cant download my purchased (Modular Cliff and Rock Set) item from Marketplace. Any suggestions from unreal staff? Thx

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asked Oct 12 '14 at 11:14 AM in Marketplace

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pkringen
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avatar image TJ V ♦♦ STAFF Oct 13 '14 at 06:21 PM

Hi pkringen,

We are looking into this issue. Could you post your 'Verbose Logs' from the Launcher, the directions on how to get them are in the link below.

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#None_of_the_Above_Helped_-_Getting_Verbose_Logs

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Hi pkringen,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. We believe that this issue has now been resolved, but if you're still experiencing it please post you’re Verbose Logs as directed above.

Thanks,

TJ

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answered Oct 27 '14 at 06:14 PM

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TJ V ♦♦ STAFF
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