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Marketplace problem!

Hey there,

Branch: Binary

Build Version: 4.4.3.-2296771

Repro Steps:

  1. Purchased an item from the unreal engine marketplace (Modular cliff and rock set by D.G. Artwork for 10$)

  2. Attempted to download the item, however, it says "syncing", and has been for the past few hours.

  3. I even have a receipt that was sent to me by email, confirming the payment and thanking me for purchasing the product.

  4. I re install the engine!

  5. Sign in.

  6. Modular cliff and rock set asset has completely disappeared from the marketplace! I can't find it anywhere... so yeah, please help!

  7. Thanks in advance!

System Specs: - 8gb Ram - Nvidia Geforce 550 ti - i3 core 3.3 ghz - Windows 7 64 - bit

  • dgonik

Product Version: Not Selected
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asked Oct 12 '14 at 04:48 PM in Marketplace

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avatar image TJ V ♦♦ STAFF Oct 13 '14 at 06:03 PM

Hi dgonik,

We are looking into this issue. Could you post your 'Verbose Logs' from the Launcher, the directions on how to get them are in the link below.


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Hi dgonik,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. We believe that this issue has now been resolved, but if you're still experiencing it please post you’re Verbose Logs as directed above.



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answered Oct 27 '14 at 06:15 PM

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