x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Marketplace problem!

Hey there,

Branch: Binary

Build Version: 4.4.3.-2296771

Repro Steps:

  1. Purchased an item from the unreal engine marketplace (Modular cliff and rock set by D.G. Artwork for 10$)

  2. Attempted to download the item, however, it says "syncing", and has been for the past few hours.

  3. I even have a receipt that was sent to me by email, confirming the payment and thanking me for purchasing the product.

  4. I re install the engine!

  5. Sign in.

  6. Modular cliff and rock set asset has completely disappeared from the marketplace! I can't find it anywhere... so yeah, please help!

  7. Thanks in advance!

System Specs: - 8gb Ram - Nvidia Geforce 550 ti - i3 core 3.3 ghz - Windows 7 64 - bit

  • dgonik

Product Version: Not Selected
Tags:
more ▼

asked Oct 12 '14 at 04:48 PM in Marketplace

avatar image

dgonik
71 4 7 10

avatar image TJ V ♦♦ STAFF Oct 13 '14 at 06:03 PM

Hi dgonik,

We are looking into this issue. Could you post your 'Verbose Logs' from the Launcher, the directions on how to get them are in the link below.

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#None_of_the_Above_Helped_-_Getting_Verbose_Logs

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

1 answer: sort voted first

Hi dgonik,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. We believe that this issue has now been resolved, but if you're still experiencing it please post you’re Verbose Logs as directed above.

Thanks,

TJ

more ▼

answered Oct 27 '14 at 06:15 PM

avatar image

TJ V ♦♦ STAFF
41.1k 1009 183 493

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question