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Launcher stuck on Syncing your account

Whenever I launch the Unreal Engine launcher it says "Syncing your account" and nothing ever shows up.

I've checked my connections and firewall and it lets me log into the launcher so I'm wondering what the problem is.

Thanks for any help

EDIT: It made it past the "Syncing your account" part but even though I'm subscribed a yellow button saying "Subscribe" has appeared and there seems to be no other way of entering the editor :(

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asked Mar 19 '14 at 05:21 PM in Installation & Setup

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avatar image EpicAaronMFJ STAFF Mar 19 '14 at 05:29 PM

Interesting. What OS are you on?

avatar image Haigen Mar 19 '14 at 05:30 PM

Windows 8.1

Turns out that it stopped saying that after about 5 minutes and now just says "Subscribe" when I already did :S

avatar image EpicAaronMFJ STAFF Mar 19 '14 at 05:34 PM

That could be because of a connection error. The high traffic may be causing problems when trying to connect to the server. Can you restart the launcher (I'm sure you have already) even if you have already.

avatar image inRome Apr 07 '14 at 02:09 PM

I have the same problem but I'm still stuck... Plz Help!

avatar image Steve Allison STAFF Apr 07 '14 at 10:44 PM

Hey inRome,

Please check out this thread: https://answers.unrealengine.com/questions/24311/read-this-if-your-download-has-stopped-around-81.html and scroll through the answers in that thread--there is a user that had same issue with being stuck on the "Subscribe" button, but was able to work around it.

If following the steps in that thread does not help you work around this issue, please let us know.

avatar image Stephen Ellis ♦♦ STAFF Apr 11 '14 at 02:08 PM

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

Thank you.

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1 answer: sort voted first

Seems to have worked itself out after I downloaded some of the free content from the Marketplace.

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answered Mar 19 '14 at 05:33 PM

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