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[Closed] I can't download UE4.5.0

Hi, I can't download UE4.5.0, whyyyyyy ??? I already subscribe for it !alt text can you help me please !

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asked Oct 26 '14 at 08:06 PM in Installation & Setup

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ConfortZ02
1 1 1

avatar image fighter5347 Oct 26 '14 at 08:09 PM

Do you get any errors when you open the launcher?

avatar image thebigstef Oct 27 '14 at 01:07 PM

Hi, Yes but it was someting like install the Windows service pack 3. I have the SP2 . after that i remove/install UE4 installer and there is no error. But the dowloding just don't lauch. can i try to install it on another PC ( does my license allows multiple installations ?) Thank you for the reply

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The question has been closed Oct 28 '14 at 01:45 PM by TJ V for the following reason:

This was an isolated issue from Sunday 10/26/14 that is now Resolved.


1 answer: sort voted first

Hello,

There was an error with our server over the weekend that prevented users from downoading the engine. It should be fixed now - check again and try to download the engine.

Thanks,

Jonathan

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answered Oct 27 '14 at 01:32 PM

avatar image ConfortZ02 Oct 27 '14 at 06:22 PM

Ok , now I'm just owned of subscription ! there is no history of my paiement ( 19euros) it's crazy! only the download of some free scenes. I 've pay with paypal so i ve a proof...

avatar image Jonathan Dorman STAFF Oct 27 '14 at 07:01 PM

Please send an email to billing@unrealengine.com . Tell them that you paid for a subscription with Paypal and there is no record of it.

avatar image ConfortZ02 Oct 27 '14 at 08:03 PM

I'm so confuse it's my mistake,my mail adress wasn't the good.. thank you all guy and apologise for the losted time !

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