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MSI dependencies

Cannot install the UE4 msi package. Which dependencies does it use?

My System: Windows 8.1 Pro Installed .NET Frameworks: .NET FW 2.0 SP 2 .NET FW 3.0 SP 2 .NET FW 3.5 SP 1 .NET FW 4.5 .NET FW 4.5.1

Product Version: Not Selected
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asked Mar 19 '14 at 06:39 PM in Installation & Setup

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eGo
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3 answers: sort voted first

Here are my thoughts on the topic from another thread:

The installer extracts files to a temporary folder(usually something like this: c:\Users\{YOUR_USER_NAME}\AppData\Local\Temp). I suspect your user has read/write permissions for this folder but not 'execute' permissions. The problem is that the installer needs to execute some of the stuff it extracted before it 'elevates' itself. If it can not execute, you see the error you posted.

Running the the installer via a command prompt that was 'Run as Administrator' will cause it to use Admin privileges which probably include Full Control permissions to the temp folder.

You could try checking the folder I mentioned above to see if you have full control over it. If not, you can probably tweak the permissions to give your user(or group) Full Control.

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answered Mar 24 '14 at 09:53 PM

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0xDEADBEEF STAFF
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Hi eGo,

Thank you for your report. Could you describe the error you are receiving? Do you get any messages? Please let me know what is happening when you attempt to install.

Cheers!

Alexander

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answered Mar 19 '14 at 07:17 PM

avatar image eGo Mar 19 '14 at 07:30 PM

Run it as admin btw. user...the same error:

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msi_failed.png (7.0 kB)
avatar image Alexander Paschall ♦♦ EPIC Mar 19 '14 at 07:51 PM

Thank you for that additional information. Can you please run the installer with the following command and then post the UnrealEngineInstallerLog.txt that is created:

msiexec /i UnrealEngineInstaller.msi /L*V UnrealEngineInstallerLog.txt

That will help us further investigate the issue.

Thank you!

Alexander

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Hi Alex..

With msiexec it works fine, but double-click the msi in Windows Explorer doesn't work. Try to build an exe installer is a better.

Jan

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answered Mar 19 '14 at 08:05 PM

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eGo
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avatar image Alexander Paschall ♦♦ EPIC Mar 20 '14 at 11:26 PM

Hi eGo,

Thank you for this information. We have had other reports of this as well and we are working on a resolution.

Thanks,

Alexander

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