Hi. I’m trying to buy UE4 but i am getting this message everytime. - “Sorry, the payment amount is invalid.” any solution?
Are you in the US? Does this error happen when pressing the purchase button?
i have the same problem, im in Mexico but i have never had problems buying something online with my debit card. i just fill the purchase form and when i click on purchase the page reloads and the “Sorry, the payment amount is invalid” warning shows up
Is your card backed by Visa or Master Card?
master card, ive had it for years and ive never had any problem buygin stuff before
Have you written the card’s number without spaces? Apparently not doing so gives that meassge.
mmm i wrote it without spaces as in any other purchase form on the internet… ill give it a try with spaces. hopefully it will pass
EDIT: still no luck
To chime in, we’re currently investigating this and sorry for the trouble!
Hi tremor_al,
We have a few small cases of credit card transaction being declined by the bank/financial institution that issued the credit card.
I recommend that you try a different card, or contact the bank or financial institution that issued your credit card.
If you have further difficulties, please contact billing@unrealengine.com and they can help you further.
I experienced the same problem :\ I have a master card, and never live any problem before
Hi afraidofdark,
There’s an thread on forum to list out the current known issues with payment.
This is on us to fix. There are a lot of discussion internally, as well as with our payment provider (Chase) to see how we can resolve this.
I apologize for the payment issues that you are having.
I’ve sent an email to our billing team to reach out to you directly.
Thank you again for your interest in our engine and toolsets.
The same happened to me (I’m from Mexico), then I tried with another credit card and it worked.
what bank did you used?, ive tried banamex and bancomer and i still get the error message
Scotiabank. The first time I tried with Banamex and the transaction failed.
Seems to be Banamex with the problems. I am also experiencing this. Tried debit and credit cards. None passed. Heck even asked for my brother and father’s help.
Same problem here. I wanted to start learning UE4 but actually I cant pay for that. I’m from Poland and tried also my wife’s master card but with the same result.
Offtopic: Is there maybe some kind of UE4 trial?
Hi tadeuszhyzy,
It might be easier for us to help you if you contact our billing team: billing team: billing@unrealengine.com.
On a separate note, have you tried using PayPal?
Thank you for your interest in UE4.
I have this problem too on fortnite (czech republic) help me plz
Anyone fixed?