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Unable to login into the forum

Hey there,

Upon attempt to login into the forum, I get following error:

The email address you entered is already in use, but is bound to another account. Please contact customer service.

I don't experience any problems with access to other services like AnswerHub or GitHub. What may be causing this?

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asked Mar 19 '14 at 11:08 PM in Installation & Setup

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EF
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2 answers: sort voted first

EF, can you please try to login again to the forums again (using e-mail and password)? We believe we have fixed the problem in your case. It was a simple bug because your display name is 2 characters and the forums expected 3 or more. Because of this bug, your account was failing to create on the forums.

Let us know how it works out.

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answered Mar 20 '14 at 07:46 PM

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Chris Dyl STAFF
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avatar image EF Mar 20 '14 at 09:31 PM

Guess I could have picked a longer username :) Anyway it's working now. Thanks!

avatar image Chris Dyl STAFF Mar 20 '14 at 11:46 PM

Glad to hear it! Thanks for reporting back that it worked. :)

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Hey EF,

Sorry you're having trouble logging in. Please contact accounts@epicgames.com and they can assist you.

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answered Mar 19 '14 at 11:33 PM

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