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Remove the payment method

Hello,

I've cancelled my subscription (just for the time to be sure that Unreal is the engine I will be using), now how can I remove the default payment method on my account ? I would like to avoid any accidental purchase.

Thanks !

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asked Nov 03 '14 at 06:22 PM in Legal & Licensing

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-mystery
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Hi -mystery,

Currently we do not have a direct way of removing that information from your account. It is something that is being worked on by our web team, but there isn't a timeframe yet for when it will be added.

When you cancel your subscription, then you should never be charged for a subscription on that payment method until you uncancel. The reason it is not removed when you cancel is so that you may continue to use the same information to purchase marketplace items, even without an active subscription.

DeviousSupernova's method would work as well; go into your account page's Payment Methods tab, then edit your Default payment method.

Please let me know if there are any problems or if you have any other questions.

Cheers!

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answered Nov 03 '14 at 07:52 PM

avatar image -mystery Nov 03 '14 at 08:28 PM

Thanks for your reply, however I can't find any edit button or link anywhere on the page : http://puu.sh/cC1OZ/803b5fe05a.png

avatar image Alexander Paschall ♦♦ EPIC Nov 03 '14 at 09:40 PM

The fact that you do not even have an "Add a method of payment" option is concerning. Can you please contact our billing department at billing@unrealengine.com and let them know that you are having a problem with your account. They will be able to clear up that. It does seem that the cancellation was valid and you will not be charged again at least.

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Go to payment methods, then edit payments under your default, and just... put in the wrong info?

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answered Nov 03 '14 at 06:29 PM

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DG Gage
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avatar image -mystery Nov 03 '14 at 07:29 PM

I can't find the button to edit the payment method :F

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