Crashing on launch

Development Platform & Builds
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1

I just installed the Unreal Engine and when I go to launch it, it tells me:

The following process has crashed: UE4Editor-Cmd.exe

“We apologize for the inconvenience.
Please send this crash report to help improve our software.”

I am using Windows 8.1 64-bit. Can someone PLEASE tell me what I can do to get this running?

2

Same crash here with the win64 version.

Then downloaded sources and dependencies from GitHub. Building took 1 hour
Pressing F5 , lot of errors at debugging, missing files, dlls, etc.

3

On Mac (I know, you’re on Windows, but just to help other Mac users that might be browsing here), the editor was also crashing on launch after building it. I figured the problem was a missing executable flag on ShaderCompileWorker

Fixed the problem by doing:

chmod +x UnrealEngine/Engine/Binaries/Mac/ShaderCompileWorker
4

I’m glad you were able to fix it for yourself. What tipped you of that may have been it? I didn’t build it myself or anything, just tryin to run it. I have a hunch it may have something to so with my computer only supporting up to direct x 10.

???

5

Hi ,

Thank you for your report. Could you please post your system’s information? Also, you said that you recieved a crash report, could you please post the callstack as well? Are you launching in DX10 mode?

Thank you,

6

Hi and thank you for getting to me.

Unfortunately my computer is below the minimum requirements, but I was hoping to be able to run it in DX10 mode, but I don’t know how! Adding -dx10 and all that doesn’t seem to do anything for me, even when I tried -d3debug that didn’t seem to do it either, maybe I’m doing it wrong? Is there another way? Through config files or anything like that? My only call stack was above, it says “we are sorry for the inconvenience”

Acer aspire 4339
Windows 8.1
Intel hd graphics
8 gigs ram

7

I have the same issue too when launching UE4.

These are my configurations:

Model Dell System Inspiron N7110

    Total amount of system memory 8.00 GB RAM 
    System type 64-bit operating system 
    Number of processor cores 2

Display adapter type Intel(R) HD Graphics Family

Total available graphics memory 1696 MB

    Dedicated graphics memory 64 MB 
    Dedicated system memory 0 MB 
    Shared system memory 1632 MB

Display adapter driver version 9.17.10.2867
Primary monitor resolution 1600x900
DirectX version DirectX 10

8

You were adding -dx10? Not -d3d10? Can you try using -d3d10 and let me know if that helps?

Thank you,

9

Hi there, yes I tried both and neither seemed to do anything

10

In that case, could you please post your log file? Your log is located in your [Project Name]/Saved/Logs folder. That will allow us to further investigate the issue.

Thank you for your patience as we work towards resolving the problem

11

Hi again ,

I researched into what you have posted here and talked with our rendering team. They are aware of this issue now and are working on a resolution. Thank you for your understanding and patience during this investigation.

Cheers!

12

Thank you so much for looking into this!

13

A fix has been posted here: Crash after launch with below min spec GPU - Programming & Scripting - Epic Developer Community Forums Please let me know if that helps

14

A quick update, we are hoping to get a QFE out on Monday for those who don’t compile from source.

15

Yep, that did it!!

16

After building it I ran Unreal Engine in Xcode so it was fairly easy to figure out what was causing the crash.

17

Hi - is this the same crash reported here?

If so, we have a QFE available. We’ll be looking at bundling this fix into a public patch later this week.
http://cdn.unrealengine.com/qfe/QFE-FromCL-2027741-Shelve-2031721.exe

18

The second link describes the problem I was having. Thank you.