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Hi I'm trying to pay using my VISA Debit card, same one I use for all my online shopping, never had any issues, when I type the card number without spaces I get

Payment is declined.

If I use spaces it tells me that the card is not valid or something like that

please help

TAKE MY MONEY!!!

already wrote to billing since yesterday, no reply so far.

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asked Mar 20 '14 at 02:39 PM in Legal & Licensing

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varomix
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Hi Varomix,

We have looked into our tickets and are not seeing one for your Email address. Could you please send another email to billing@unrealengine.com. Once we have that information we will be able to check into the issue.

Thank you!

Alexander

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answered Mar 20 '14 at 04:48 PM

avatar image varomix Mar 20 '14 at 05:04 PM

Just did, I sent like 3 yesterday :)

My bank said, nothing is blocked or rejected, there's no transactions at all

Thanks

avatar image Alexander Paschall ♦♦ EPIC Mar 20 '14 at 05:23 PM

Hello,

I have talked to our billing department and they are going to try to send you an email instead. Please let me know if you do not get that email soon.

Thank you,

Alexander

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Hi Varomix, The error message that you saw typically means the financial institution that issues the card declined the authorization. We have a small number of similar cases like yours.

We recommend you contact your financial institutions to inquire about this. Alternatively you can try to use a different card. Prepaid credit card also works.

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answered Mar 20 '14 at 03:30 PM

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