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startup movie not working

I've created an MP4 video that I want to show at startup of the game. To my knowledge the video has been rendered as H.264 but I don't know how to make sure. In the project settings under movies, I've added the video and ticked the box to wait for the movie to complete. But when I package the game and load it, the video doesn't play and the game just brings up the menu instantly as if the video isn't even saved. I've checked, it's located in the game data and the game is too bare to have any blueprints that might interfere with the startup procedure.

Could anyone help me with this?

Product Version: Not Selected
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asked Nov 20 '14 at 08:56 PM in Using UE4

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Mr Robville
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avatar image Doug E ♦♦ STAFF Nov 20 '14 at 09:06 PM

Hey Mr Robville-

I have a couple of questions that may help narrow the issue you're having. Is the video saved in the content folder for the project? Are you able to create/package a fresh project and use the video there? Are you able to use a video in a different format and package the project?

avatar image Mr Robville Nov 21 '14 at 05:55 PM

Hello Doug, Thank you for responding. Yes the video is located within the content folder under "movies". I've deleted the previous package and created a completely new one, still no luck. UE4 only accepts .MP4 files so unfortunately I cannot use another filetype. In the meantime, is there a video somewhere that is known to work? I could try to use that one temporarily to see if it's my video file causing the problem.

Edit, I've found a random MP4 video on my PC and used it as a startup movie, and it works! However, even though the box "Wait for movies to complete" is checked, it still skips the video after about 2 seconds.

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3 answers: sort voted first

Hey Mr Robville-

This issue has been previously reported as UE-4666 and is currently under investigation by engineers. Please be patient as this is resolved and should be included in a future update of the engine.

Thanks and have a great day

Doug Wilson

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answered Nov 25 '14 at 09:07 PM

avatar image swantiez Mar 26 '15 at 11:02 AM

I'm using UE 4.7.2, and this is not yet working. I've set a mp4 video (H264 - avc1 - 30 fps) - the UE4 logo video actually! - with a resolution of 1920x1080 (planar 4:2:0 YUV) with an audio stream (AAC, stereo, 44100 Hz), and it's never appearing when my game is launched. I've added this video via the project settings, and it has well copied the file to the "Content/Movies" directory. Any idea what is wrong?

avatar image Doug E ♦♦ STAFF Mar 26 '15 at 02:28 PM

Hey swantiez-

The resolution you're using is currently unsupported. If you set the resolution to 1280x720 then it should show up in standalone and a packaged game.

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I have found a solution, at least mine got working...

-Download Freemake Video Converter (IMPORTANT: While installing Freemake Video Converter, always do CUSTOM choice and deselect all the crap it wants to install)

After you installed it, convert the video to MP4 by using the following custom settings(See photo)

alt text

PS: Yes, I took a picture of my screen because freemake is invisible to PrintScreen :\

mp4.png (2.1 MB)
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answered Feb 08 '15 at 04:27 PM

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I think there is an alternative solution, I posted it here: https://answers.unrealengine.com/answers/170125/view.html Scroll down untill you see a post with a photo instead of a screenshot :P I hope this helps.

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answered Feb 08 '15 at 01:40 PM

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