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Crash when attempting to launch 'Shooter Demo' project

Just as the editor is preparing to launch the cooked game, directly after compressing the reduced-quality lightmaps, the editor crashes and bumps back out to Windows. If I choose to copy the callstack, the only info I get is this:

 We apologize for the inconvenience.
 Please send this crash report to help improve our software.

No word on what is causing it to fail, so it is entirely unclear whether it is a problem with UE4, some sort of software conflict on my system, or a hardware conflict of some description. To be fair, I'm currently running the editor below the stated requirements (4gb RAM instead of 8gb), but I cannot imagine that would cause anything other than slow compilation. The project runs absolutely fine if I choose to play inside the editor.

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asked Mar 20 '14 at 09:01 PM in Bug Reports

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avatar image Ben Halliday STAFF Mar 20 '14 at 09:09 PM

Hey Beaucephal,

Can you send us the log from your crash, and your machine specs? Thanks.

avatar image Beaucephal Mar 20 '14 at 09:25 PM

Hi Ben, the crash reporter did and does not give me the option to view any kind of crash log as stated above. All I can view is the callstack which gives me the placeholder text listed above.

Machine specs are as follows: Intel Core i3 2120 (4 logical cores) Nvidia GTX 650 Ti Boost (2gb RAM, GDDR5), 332.21 drivers 4gb DDR3 RAM Windows 7 sp1 64-bit

Got about 70gb free on the primary hard drive, so I cannot imagine I'm hitting any sort of virtual memory limitation either.

avatar image Ben Halliday STAFF Mar 20 '14 at 09:56 PM

Thanks Beaucephal. You can find your log files in your project's folder (in your Documents) in Saved\Logs.

avatar image Beaucephal Mar 20 '14 at 10:11 PM

Didn't realize you could view your crashlog there, that's incredibly useful, thanks :)

The full crashlog from my last attempt to build is here:


avatar image Ben Halliday STAFF Mar 20 '14 at 10:43 PM

As one last test, can you try deleting the Shooter Game project and redownloading / reinstalling? Thanks!

avatar image Beaucephal Mar 20 '14 at 11:22 PM

Following up on that and more poking around, the project builds and plays fine if I choose to play in-editor, as a separate window, or as a separate process, so my best guess is it must have something to do with how UE4 handles creating the final cooked build. Currently redownloading. Shall follow up as soon as I can. Cheers!

avatar image Beaucephal Mar 21 '14 at 12:56 AM

Did a clean-room reinstall of the editor and several sample projects. Mobile Temple, Reflections Subway and all the included templates build and launch with no errors, but the error in Shooter Demo persists.

avatar image Ben Halliday STAFF Mar 21 '14 at 02:26 PM

Would you mind walking me through your process, step-by-step, for building and launching the level so I know I'm following you exactly? I did a simple Launch from the Toolbar, and did not run into a crash, but maybe I'm leaving out one of your steps.

avatar image Beaucephal Mar 21 '14 at 10:14 PM

Yep, that's exactly what I did. Simply opened the project through UE4's frontend program. Once the project had loaded, I hit 'Launch', at which point the editor spent roughly a half hour cooking the content before crashing. Absolutely no intermediate steps.

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Hey Beaucephal,

Thank you for your report. I have collected your information and entered a report for our team to look at. If you run into the same issue on any other projects or on new projects, please update and let us know. Thanks!

Ben Halliday

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answered Mar 20 '14 at 10:38 PM

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