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Cannot use Login Account on Forums

I'm able to login into:

  1. https://www.unrealengine.com/dashboard

  2. https://answers.unrealengine.com

But the same username and password no longer works for https://forums.unrealengine.com/ . When I click rest password (forums site) I'm redirected back to https://www.unrealengine.com/dashboard.

Product Version: Not Selected
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asked Mar 20 '14 at 09:58 PM in Installation & Setup

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harrisonbrock, a few people have reported this problem and we are looking into it right now as I type this. Thanks for your patience while we work on this. We'll try to get it fixed asap.

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answered Mar 20 '14 at 11:45 PM

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Chris Dyl STAFF
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avatar image hbrock Mar 21 '14 at 12:31 AM

Thank You.

avatar image Chris Dyl STAFF Mar 21 '14 at 01:32 AM

harrisonbrock, could you try again and let us know if it works? do you, by any chance, have a very long password (greater than 25 characters)?

Also, if for some reason you do need to reset your password, go to unrealengine.com and click the LOGOUT button on the top right before clicking the reset password link. There is a known bug where if you are logged in, the reset password link doesn't work properly.

avatar image hbrock Mar 21 '14 at 02:06 AM

I has able to login this time.

My password is less than 20 characters but great than 10 characters.

avatar image Chris Dyl STAFF Mar 21 '14 at 02:09 AM

Glad to hear it. We had discovered two problems. One was related to password length and the other a problem with certain display names not going through. Let us know if you have any other issues logging in. Otherwise, enjoy the community forums! :)

avatar image hbrock Mar 21 '14 at 02:11 AM

Thanks again.

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