x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Office Holiday

Epic Games' offices will be on holiday from June 22nd to July 7th. During this period support will be limited. Our offices will reopen on Monday, July 8th. 

Cannot use Login Account on Forums

I'm able to login into:

  1. https://www.unrealengine.com/dashboard

  2. https://answers.unrealengine.com

But the same username and password no longer works for https://forums.unrealengine.com/ . When I click rest password (forums site) I'm redirected back to https://www.unrealengine.com/dashboard.

Product Version: Not Selected
Tags:
more ▼

asked Mar 20 '14 at 09:58 PM in Installation & Setup

avatar image

hbrock
61 10 10 12

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

1 answer: sort voted first

harrisonbrock, a few people have reported this problem and we are looking into it right now as I type this. Thanks for your patience while we work on this. We'll try to get it fixed asap.

more ▼

answered Mar 20 '14 at 11:45 PM

avatar image

Chris Dyl STAFF
176 4 3 3

avatar image hbrock Mar 21 '14 at 12:31 AM

Thank You.

avatar image Chris Dyl STAFF Mar 21 '14 at 01:32 AM

harrisonbrock, could you try again and let us know if it works? do you, by any chance, have a very long password (greater than 25 characters)?

Also, if for some reason you do need to reset your password, go to unrealengine.com and click the LOGOUT button on the top right before clicking the reset password link. There is a known bug where if you are logged in, the reset password link doesn't work properly.

avatar image hbrock Mar 21 '14 at 02:06 AM

I has able to login this time.

My password is less than 20 characters but great than 10 characters.

avatar image Chris Dyl STAFF Mar 21 '14 at 02:09 AM

Glad to hear it. We had discovered two problems. One was related to password length and the other a problem with certain display names not going through. Let us know if you have any other issues logging in. Otherwise, enjoy the community forums! :)

avatar image hbrock Mar 21 '14 at 02:11 AM

Thanks again.

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question