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access my account.

I been charged for a subscription since nov. 21 2014. However i did not download the engine because i was waiting for my new computer.but now i cant sign in. I sent 2 emails to get a response but no luck. Can i get help here? Is there a some one i can send an email personally? Besides the billing or account email because i already sent it there.

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asked Nov 24 '14 at 03:41 AM in Everything Else

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Hello there, I will take a look to see if I can find your request.

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answered Nov 24 '14 at 04:47 AM

avatar image jackal13 Nov 24 '14 at 04:49 AM

Thank you for the assist

avatar image Grant Wei STAFF Nov 24 '14 at 10:23 PM

Hi Jackal13 - I wasn't able to find any subscription (and/or payment information) on your account. Can you please email billing@unrealengine.com again with more detailed information please?

avatar image jackal13 Nov 25 '14 at 01:12 AM

Grant i sent full details to that email today. The subject line has your name for easy finding

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