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i cant resubscribe with gift card

hi

i want resubscribe my account but when click purchase button show error "payment is declined" please let me know , why?

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asked Nov 28 '14 at 01:00 PM in Legal & Licensing

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sajad147
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Hi Sajad147,

Sometimes Visa gift cards do not work with online purchases (Not just with UE4, but on other sites as well). This is usually because those gift cards have an incorrect name or information attached to them. One example would be the name on the card may be something like "A Gift For You", which will come up as invalid (That actually happened once and there was simply no way to have it work). You will want to contact billing@unrealengine.com to ask them what exactly is happening.

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answered Dec 01 '14 at 04:32 PM

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Hi sajad147,

By gift card do you mean a redeemable code?

If so press the Sign In button to log into your account here, and on the next page select the "Redeem Code", then enter your code into the following screen. Here is where to find that button: alt text

Hope that helps! :)

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answered Nov 28 '14 at 06:18 PM

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DotCam
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avatar image sajad147 Nov 28 '14 at 08:06 PM

thanks for answer no , i mean using visa gift card i have a visa gift card , when add in payment method and press purchase button show this error

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