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CrashReportClient.exe - Entry Point Not Found

Any solution for this? alt text

Product Version: Not Selected
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dbgeng.jpg (24.5 kB)
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asked Mar 21 '14 at 10:38 AM in Installation & Setup

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archii
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3 answers: sort voted first

The crash reporter is failing to start up, so there are two issues: the crash causing the issue in the first place as well as the above error. If we can get the crash reporter working for you, we should also be able to help with the crash.

What is your operating system? It's possible that the dbghelp.dll we ship is too old for Windows 8.1.

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answered Mar 21 '14 at 12:24 PM

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James Hopkin STAFF
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avatar image archii Mar 21 '14 at 12:28 PM

i Have Windows 8.1

avatar image James Hopkin STAFF Mar 21 '14 at 12:31 PM

Could you do a quick test for me, please? Open up and look for dbghelp.dll in there and rename it (say to dbghelp_.dll). Then try what you were doing again. Also, is this a problem with the launcher or the editor and does it happen straight away?

avatar image archii Mar 21 '14 at 12:36 PM

Rename in Engine?

avatar image James Hopkin STAFF Mar 21 '14 at 12:43 PM

Oh sorry - I put the path in angle brackets and it disappeared in the comment. The path should be C:\Program Files\Unreal Engine\4.0\Engine\Binaries\Win64.

avatar image imaekgames Sep 02 '14 at 10:48 PM

I'm getting that same error all the time, but at random times; just a minute ago I tried copying and pasting a Landscape Coordinate Node in the material editor, other times this morning it was when doing other things like importing a heightmap, yesterday it was just selecting an object in the viewport. It seems to happen very sporadically.

64bit Win8.1 16GB RAM R7260x

alt text

avatar image James Hopkin STAFF Sep 03 '14 at 04:15 PM

@imeakgames: Did you try my rename suggestion above? As I understand it, the latest versions of UE4 are not installing dbghelp.dll, but you may still have it from an older version. Ultimately, something is going wrong in the editor causing it to try to fire up the crash reporter - if you can get the crash reporter running, hopefully we can find out what the underlying problems are.

avatar image DestructDez1 Nov 08 '14 at 07:58 PM

Hello,

I'm having the same issue on windows 8.1 with the latest patches. The error did now start showing up till after I compiled the engine from source last night with SteamWorks SDK added.

Renaming the file did suppress the error.

avatar image Slonopotamus Nov 21 '14 at 07:44 AM

the latest versions of UE4 are not installing dbghelp.dll

This is semi-incorrect. dbghelp.dll is still present in github source builds. I think it should either be updated to windows 8.1 version or totally removed so that system one is always used.

So, currently CrashReportClient is broken when used from github distribution on windows 8.1

avatar image Tim C ♦♦ STAFF Dec 05 '14 at 11:16 PM

Sorry for the delay in responding to this. I have entered a report to see if we can get this issue resolved for Windows 8.1 users (UE-6363).

Tim

avatar image Slonopotamus Dec 12 '14 at 05:20 PM

Hurray, CrashReportClient crash was finally fixed today (as suggested, by complete removal of UE copy of dbghelp.dll). Prepare for increased number of crash reports :)

avatar image YeHaike Jun 01 '16 at 01:56 AM

Could you help me for That.

avatar image YeHaike Jun 01 '16 at 01:55 AM

Hi,The game(Shipping,Win32) we packaged for Windows XP SP3 don't work fine. It says something like “SymInitializeW could not be find int dbghelp.dll ”.

avatar image OriginalBianca May 01 '18 at 11:39 PM

I have Windows 10 but when i click "Launch" for Fortnite it says error code Fortnite Client Not Found

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Ok, i try after couple hours. Thanks for answer.

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answered Mar 21 '14 at 12:46 PM

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archii
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After rename, i have now error alt text

ueerror.jpg (42.4 kB)
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answered Mar 21 '14 at 02:55 PM

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archii
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avatar image James Hopkin STAFF Mar 21 '14 at 03:27 PM

Ok, that's what's supposed to happen on a crash. I'll have a look how we can fix it permanently for Windows 8.1 users - thanks for reporting the problem. As for the crash itself: did you submit a report, and did you type anything in the box?

avatar image archii Mar 21 '14 at 03:32 PM

Yes i report this, but did not leave anything in the box.

avatar image James Hopkin STAFF Mar 21 '14 at 04:15 PM

Any extra information you can put in the box (e.g. whether it's a start-up crash and if so how far it gets before crashing) will help us get it fixed.

avatar image Stephen Ellis ♦♦ STAFF Mar 21 '14 at 04:21 PM

James has helped you to resolve your original issue that you reported. (the CrashReportClient failure).

You now have a different error which we need to investigate (the UE4Editor.exe crash). It would be helpful if you could please make a new post on the AnswerHub so that we can focus on addressing it.

Please see the below post for information on how to report issues to us and include relevant information. https://answers.unrealengine.com/questions/12363/how-do-i-report-a-bug.html

Thanks!

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