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why am i being billed twice

i am being billed twice on paypal for my ue subscpription and it says i only had one account active why is this

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asked Dec 09 '14 at 11:04 PM in Installation & Setup

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Hi TheNarrator,

I am terribly sorry about that. I am not entirely sure what has happened, but our system is only recording one charge to your account's payment provider. Please reach out to billing@unrealengine.com and let them know what has happened. They will be able to refund you for any incorrect charges immediately.

Please let me know if you have any questions or concerns.


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answered Dec 10 '14 at 07:19 PM

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