[4.6.x] Random crashes with media texture playing

There’s been one really annoying bug since 4.6 - editor randomly crashes after random period of time (no error reporting tool launched), if your open level has media texture in a material on one of the visible objects.

Hello dunenkoff,

Could you provide me with some reproducible steps for this crash? I know you mentioned it is random, but are there any notable times when you are doing something specific i.e. working with the media texture or material for the asset when the crash occurs?

Also, the 4.6.1 hotfix that was released had some fixes for the Media texture asset which could resolve your own issue. If you can, try updating your project to this build and see if that does not fix the crash you are experiencing.

Keep in mind, ‘the Media Framework is not quite production ready yet and is still in the experimental stages. Some features may not work as expected, however we are currently working hard to resolve those issues as well as add addition features and support.’

Also I read up on some of the documentation and found this bit of information that might deal with your video file type. “While the Windows plug-in is the most complete, it has issues with certain movie formats, such as H.264 encoded .mp4 files.”

Media Framework Documentation

Let me know if you found this information helpful and if you need further assistance.

Thank you,

Hello Andrew,

It’s really random – it can crash while I’m doing virtually anything in the editor. Or the editor can be open for hours overnight with nobody near the machine – sometimes it will crash, sometimes it will not. 4.6.1 didn’t fix the issue as I hoped, and I’ve yet to test the stability in the release.

About Media Framework – my media texture is indeed .mp4 H.264 high profile, about 300Mibs.

Hey again dunenkoff,

That might be your issue in this case. We are working to resolve this compatibility issue as best we can, but most of the Epic Development team are on break for the holidays at the moment.

I do not want you to feel forgotten or disregarded, but when the team returns we can gather more information on when this fix will be implemented. And your best options for a workaround or solution.

Thank you,

I’ve noticed these strange crashes as well. Most definitely when I’m toying with the media widget as well. Again it’s very random.

I’ve found a potential source of the problem, detailed here:

Unfortunately, I haven’t found any solution yet.

I am going to mark this issue as resolved so we can continue this thread on the link you have provided. It is considered a duplicate, and since the one you are providing is more recent and deals with a newer version of the engine, we can troubleshoot from there instead.

Thanks for the extra bit of information though. We always appreciate users taking the time to inform other community members who are experiencing similar problems. The more traction and support for the issue, the better the chance of getting a fix implemented sooner!

Cheers,

I have the same issue; I have created a texture and used a media file for a TV object I had in my scene. It was working for the first time unreal was open. After that, my scene is kind of shaky and I cannot work with that texture anymore. When I double click on it or just try to delete it, Unreal crashes.

The Media Framework is still under development, and we are working hard to have them resolved. There are known issues that caused users to experience a crash when using the ‘From Memory’ streaming option. We have removed this option within the 4.9 engine version, as well as added some stability support.

We ask that if users are testing this feature, not to include it in their final projects, as it is not production ready. If you are going to use the feature, use it sparingly and simply. There are also known issues with the video compatibility and playback with the Media Framework as well.

Media Framework

Go into your projects ‘Content’ folder directory, located in your Unreal Projects folder, and find the .uasset associated with the media player file and delete it. Create a copy of your original project first!

For further information you can also check out our documentation above, the Forums, and other answerhub posts for related issues.

Thank you,