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Is it possible to get a Subscription Invoice on the account page?

Probably not the highest priority thing out, but it would be really helpful to have access to some form of invoice on the accounts page of the website.

Nothing too fancy, just enough to enable those of us who need to provide documentation for the powers that be to do so.

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asked Mar 22 '14 at 03:03 AM in Legal & Licensing

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DrMattsuu
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avatar image Kafumanto Apr 22 '14 at 11:32 PM

Absolutely. There are countries where you have to provide an invoice to justify any company expense, otherwise you can't deduce the cost (technically the company should not be allowed to make the purchase at all).

avatar image Alexander Paschall ♦♦ EPIC Oct 27 '14 at 03:11 PM

Sorry about the delay, we will have this fixed shortly.

avatar image Alexander Paschall ♦♦ EPIC Oct 27 '14 at 05:02 PM

Hello,

I wanted to give an update on this to let everyone know what the process is now. When you make a purchase on the marketplace or pay for a subscription, an automated invoice email will be sent out. At any time you can request an invoice from our customer service team at billing@unrealengine.com. Also, our online team is currently working on a solution for VAT receipt IDs, but there are some legal issues that must be addressed.

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3 answers: sort voted first

Receipts are being emailed upon initial subscription and then again on every recurring billing. Please check your inbox/spam-folder. We are going to make receipts also available in account management, but we do not have an ETA yet.

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answered May 23 '14 at 03:19 PM

avatar image duncanawoods May 23 '14 at 07:19 PM

Thanks for the update. The emails may not be working. I haven't received any receipt emails and I have checked my spam folder. My last billing date was 10th May.

avatar image Grant Wei STAFF May 23 '14 at 08:18 PM

@duncanawoods - thanks for letting us know. We will look into it.

avatar image Clapfoot May 23 '14 at 07:20 PM

I also haven't been receiving email invoices. I emailed support and they got back to me pretty quickly though.

avatar image Grant Wei STAFF May 23 '14 at 08:18 PM

@Clapfoot, thanks for letting us know - we will look into it; maybe some email server issue.

avatar image Kafumanto May 23 '14 at 08:04 PM

Hi Grant, no way to add VAT code to the received receipt? Without it - at least here in Italy - they are useless from a fiscal point of view.

avatar image Grant Wei STAFF May 23 '14 at 08:17 PM

@Kafu - Definitely something we can look into; just not yet supported.

avatar image duncanawoods Jun 10 '14 at 11:50 AM

@grant-wei Hi Grant, I have received my first invoice email - thanks!

avatar image XeviaN Jul 18 '14 at 08:51 AM

Hi, same here, need to have VAT number in my invoice. Thank you guys!

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Yes, we will be pushing out an update soon to provide receipts after a payment is confirmed.

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answered Apr 23 '14 at 12:08 AM

avatar image jlnjnsn May 10 '14 at 02:46 PM

I can't find an invoice on the billing page? Could you help me? :-)

avatar image duncanawoods May 23 '14 at 08:59 AM

Its been a month, can we get an update on this please? IMHO soon is less than a month :)

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@grant-wei I have not received any invoices via e-mail either. I have been subscribed for four months, and how not received any invoices.

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answered Jun 19 '14 at 04:55 PM

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ProfessionsQuest
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