Hi,
I have an Alienware 17 run 64 bit Windows 7 that I am attempting to install on.
I’ve followed many of the suggestions found elsewhere on the AnswerHub but haven’t been able to resolve the problem.
Below is the relevant portion of my installation logs. It references DirectX installer code -9, and information about that code is found at http://support.microsoft.com/kb/177430. Unfortunately, the suggested steps to fix the issue do not fix it.
Action 19:59:16: InstallDirectX. Installing DirectX
MSI (s) (A8:9C) [19:59:16:315]: Executing op: CustomActionSchedule(Action=InstallDirectX,ActionType=3090,Source=C:\Program Files\Epic Games\DirectXRedist\DXSETUP.exe,Target=/silent,)
CustomAction InstallDirectX returned actual error Code -9 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (A8:9C) [19:59:19:389]: Note: 1: 1722 2: InstallDirectX 3: C:\Program Files\Epic Games\DirectXRedist\DXSETUP.exe 4: /silent
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallDirectX, location: C:\Program Files\Epic Games\DirectXRedist\DXSETUP.exe, command: /silent