library download always always always queued queued

why ,why ,why ???
I have two mac OS X 10.10 system , one in my MacBook Pro , one in my iMac , i can install unreal in my MacBook Pro , but iMac cannot , i reinstall system ,recreate account , every method ,but ,always always always queued queued ,i hate this so much , so i unsubscribed unreal 4 . but tell me why .

Hi ,

Sorry you’re having some trouble getting started with editor on your Macs. Can you give us system specs for each Mac, and specifically where in process install stops working? You can find information about Macs by going to Apple Menu, About This Mac, and just copy information there (minus serial number).

Even with a cancelled subscription, you should still have access to engine version at time you initially subscribed, so you can still redownload installer for both systems if you need to. Let’s see if we can get you up and running!

Hi ,

We haven’t heard back from you in a while, so I’m marking this post as resolved for tracking purposes. If you’re still interested in getting this working on your Macs, please feel free to comment here and let us know. Thanks!