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4.7 Review 2 - Crash

Just updated to the latest version. First time I loaded the editor, crashed while loading.

No reason listed, but I submitted it.

about 5 mins before this post.

Editor loaded the second time.

No log to upload.

Narg

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asked Jan 12 '15 at 11:21 AM in Bug Reports

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Narghile
1.7k 74 38 110

avatar image Ben Halliday STAFF Jan 12 '15 at 07:09 PM

Hi Narghile,

At what point did the editor crash? Were you attempting to convert a 4.6.1 project into a 4.7 project? Was it able to complete the upgrade that first time, or did it crash during that process?

avatar image Narghile Jan 13 '15 at 10:16 AM

Just loading the Editor after install.

  • New One today.

Importing Make Human - link text

2 crashes at same time.

Shadow Compile Worker & level

Logs attached

Narg

logs.zip (62.2 kB)
avatar image Ben Halliday STAFF Jan 13 '15 at 08:34 PM

Hi Narg,

Is this happening when you create a new project or only in your current project? Are you able to get to the Project Browser and select a project to load, and it crashes during load? Or does it crash before the Project Browser even opens? It looks like the logs you attached are from a project, so is this a different crash than the one you initially reported? Any more details might be helpful.

Please also post your dxdiag. Thanks!

avatar image Narghile Jan 14 '15 at 04:22 AM

Hi Ben

I know my computer is under spec, I was told with another bug. link text

1st time. Crashed while loading Editor.

2nd & 3rd time (Same time). crashed while importing a "Make Human" FBX file. That was the log attached.

Other than these 3 crashes, has been working far better then 4.6.1, so thanks for that. Been stable for many days without one crash.

The only other thing I offer, is that in the last 2 instances, when it crashed. There was nothing in the crash report, blank.

I imported the FBX file just now with no issues.

Narg

dxdiag.txt (36.0 kB)
avatar image Narghile Jan 15 '15 at 03:47 AM

Hi

Crashed loading again. This is all the Crash report is bringing up.link text

MachineId:823E5DA947ECF7A779C3EF8CA3C039A7 EpicAccountId:

We apologize for the inconvenience. Please send this crash report to help improve our software.

logs.zip (34.7 kB)
avatar image Narghile Jan 15 '15 at 04:02 AM

Loaded second time fine, but loaded editor then level.

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Hey Narg,

Thanks for the additional information. Since this does not appear to be a reproducible crash, I'm going to mark this post as resolved for tracking purposes. If the import crash becomes a regular crash for you, please reopen this post with the crash logs and we can continue investigating. Thanks!

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answered Jan 14 '15 at 07:36 PM

avatar image Ben Halliday STAFF Jan 15 '15 at 05:36 PM

The two logs you included from these crashes both point to rendering issues, so I believe these crashes are all related to the graphics card you're using, which appears to be under spec.

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