Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

4.7 Review 2 - Crash

Just updated to the latest version. First time I loaded the editor, crashed while loading.

No reason listed, but I submitted it.

about 5 mins before this post.

Editor loaded the second time.

No log to upload.


Product Version: Not Selected
more ▼

asked Jan 12 '15 at 11:21 AM in Bug Reports

avatar image

1.7k 74 38 110

avatar image Ben Halliday STAFF Jan 12 '15 at 07:09 PM

Hi Narghile,

At what point did the editor crash? Were you attempting to convert a 4.6.1 project into a 4.7 project? Was it able to complete the upgrade that first time, or did it crash during that process?

avatar image Narghile Jan 13 '15 at 10:16 AM

Just loading the Editor after install.

  • New One today.

Importing Make Human - link text

2 crashes at same time.

Shadow Compile Worker & level

Logs attached


logs.zip (62.2 kB)
avatar image Ben Halliday STAFF Jan 13 '15 at 08:34 PM

Hi Narg,

Is this happening when you create a new project or only in your current project? Are you able to get to the Project Browser and select a project to load, and it crashes during load? Or does it crash before the Project Browser even opens? It looks like the logs you attached are from a project, so is this a different crash than the one you initially reported? Any more details might be helpful.

Please also post your dxdiag. Thanks!

avatar image Narghile Jan 14 '15 at 04:22 AM

Hi Ben

I know my computer is under spec, I was told with another bug. link text

1st time. Crashed while loading Editor.

2nd & 3rd time (Same time). crashed while importing a "Make Human" FBX file. That was the log attached.

Other than these 3 crashes, has been working far better then 4.6.1, so thanks for that. Been stable for many days without one crash.

The only other thing I offer, is that in the last 2 instances, when it crashed. There was nothing in the crash report, blank.

I imported the FBX file just now with no issues.


dxdiag.txt (36.0 kB)
avatar image Narghile Jan 15 '15 at 03:47 AM


Crashed loading again. This is all the Crash report is bringing up.link text

MachineId:823E5DA947ECF7A779C3EF8CA3C039A7 EpicAccountId:

We apologize for the inconvenience. Please send this crash report to help improve our software.

logs.zip (34.7 kB)
avatar image Narghile Jan 15 '15 at 04:02 AM

Loaded second time fine, but loaded editor then level.

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

1 answer: sort voted first

Hey Narg,

Thanks for the additional information. Since this does not appear to be a reproducible crash, I'm going to mark this post as resolved for tracking purposes. If the import crash becomes a regular crash for you, please reopen this post with the crash logs and we can continue investigating. Thanks!

more ▼

answered Jan 14 '15 at 07:36 PM

avatar image Ben Halliday STAFF Jan 15 '15 at 05:36 PM

The two logs you included from these crashes both point to rendering issues, so I believe these crashes are all related to the graphics card you're using, which appears to be under spec.

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question