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Launcher isn't connecting to the internet.

,The launcher gets stuck and only says "No version information received" and if i then write my login info it asks me if im connected to internet, wich i am.

Any ideas?link text

Product Version: Not Selected
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asked Jan 13 '15 at 12:10 PM in Installation & Setup

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avatar image TJ V ♦♦ STAFF Jan 13 '15 at 06:34 PM

Hi MrMonster,

Try the 'No Version Info Received' & the 'Launcher is Unable to Download Content' troubleshooting steps linked below. Afterwards if the issue is still present, please follow the 10 steps at the bottom of the page to find your 'Verbose Logs' and post them here. They will help us track down the issue.




avatar image MrMonster Jan 14 '15 at 09:24 AM

I went through the list of possible fixes with no result. I attatched the log here. Thnx in advance! link text

avatar image [Epic]Maximusdb3 STAFF Jan 14 '15 at 09:14 PM

Hello MrMonster, I check the logs but they do not look like they're verbose. Make sure there is not a [Core.Log] section already in the DefaultEngine.ini before you copy the text from step 4 in there. If it is already in there you should just have to fill in the parameters with "veryverbose"

-Max B.

avatar image MrMonster Jan 14 '15 at 10:49 PM

Sorry! Lets try again! link text

avatar image MrMonster Jan 15 '15 at 01:02 PM

Ahh, Sorry! Now they should be rightlink text

avatar image TJ V ♦♦ STAFF Jan 15 '15 at 02:28 PM

HI MrMonster,

That still looks like the standard logs. Make sure you are following the 10 steps at the bottom of the link Maximus posted. The Verbose Logs will generally be larger in file size and if you word search them the word Verbose is written several times throughout.

avatar image MrMonster Jan 15 '15 at 03:02 PM

Haha, i suck! NOW the word Verbose is present in the log file. Sorry again. I hope i can get this thing going soon....link text

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Hi MrMonster,

Thanks for this information. I've taken a look at the logs, and can see that the launcher is not managing to connect to any of our back end services, as you suspected.

So I gather you've ensured that you have at least one TLS option ticked in your Internet settings as per the troubleshooting guide.

In your browser, please navigate to https://account-public-service-prod03.ol.epicgames.com/account/api/version and let us know what you see.

Also, please can you let us know if you're behind a proxy, as these can sometimes block access to our services. If you are behind a proxy, please contact your system administrator and ask them to add proxy exceptions for our domains *.ol.epicgames.com.

Finally, are you running a firewall (either locally or on your network) which could be blocking any outbound traffic?


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answered Jan 15 '15 at 05:01 PM

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Yeurch STAFF
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avatar image MrMonster Jan 16 '15 at 08:18 AM

So, i checked everything twice and nothing. Then i heard we´r behind a proxy. Soooo...now it works! Im happy! Thnx for the help :)

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