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I have a master card and unreal engine will not except it

I have a the ideal choice master card and I am putting the right payment information and it still won't let me buy a subscription plan.

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asked Feb 02 '15 at 05:37 PM in Everything Else

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Drakefotune12
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avatar image Alexander Paschall ♦♦ EPIC Feb 02 '15 at 07:08 PM

Hi Drake,

Can you give me some more details about the issue? Is there an error message or will the purchase say it was made, then never go through? Are you using a Credit, Debit or Prepaid gift card? Any additional information may help.

Thanks!

avatar image Drakefotune12 Feb 03 '15 at 02:15 AM

I am using a prepaid gift card but I fill in every thing, click continue then the error message pop's up and say's The cardholder name, address or expiry date is incorrect. But I fill in the correct information.

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Unfortunately some prepaid cards will not work with our purchasing system. This can be caused by a dependency in the card's information and entered information (for instance, the cardholders name may be "Gift Card Recipient" and you are entering your name). In some cases it has a different name printed on the card than the information it holds. The only advice I have in that case is to transfer the funds into a paypal account to make the purchase from. Sorry about that, let me know if there is anything I can do to help.

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answered Feb 03 '15 at 02:52 PM

avatar image Drakefotune12 Feb 03 '15 at 04:37 PM

Thank you. That helped a lot.

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