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Can't purchase from marketplace?

I want to buy the "Urban city pack by polypixel" kit (85$)= ksh 8,057, but it always gives an error. I have subscription and I am trying to buy with the same card(mastercard). Always gives me an error: "error code: E80-3230-0". Could the problem be my own bank account? Cause i actually have an access amount.Thanks for help! ;)

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asked Feb 20 '15 at 09:22 PM in Marketplace

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akbriant
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avatar image TJ V ♦♦ STAFF Feb 23 '15 at 08:12 PM

Hi akbriant,

Take a look at the troubleshooting steps in the "Unable to Download Content" section linked below. Let us know if anything works for you or not.

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#The_Launcher_is_unable_to_download_content

avatar image [Epic]Maximusdb3 STAFF Feb 24 '15 at 05:37 PM

Hi Akbriant, Are you absolutely sure you're paying with credit card? Do you you have a paypal set as your default payment?

-Max B.

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Hi akbriant,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please respond to Maximusdb3 above.

Cheers,

TJ

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answered Mar 02 '15 at 08:43 PM

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TJ V ♦♦ STAFF
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