Error: No version information received on launch

Development Platform & Builds
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1

Greetings all, So as I try to get started with UE4 I have an error that occurs as soon as the initial installer finishes loading. I get an error pop up immediately when UE tries to load saying “Error! No version information received”. I retry and it does not change, if I press ok however it brings me to the login page. When I attempt to login I get an error right away saying"Error! Did not get a response. Are you connected to the internet?"
I however am connected to the internet, enough to write this post so I’m a bit confused. I’m sure its something simple but I’m not sure where to look. Any ideas? Thanks!

-Brian

2

Hi FlickNolis,

You may have a corrupted download. I recommend Uninstalling, deleting the install file, and returning to your account on UnrealEngine.com and again choosing to Download.

Apologies for any inconvenience. Please let us know if the issue persists.

3

@FlickNolis

We haven’t heard back from you in a few days, so we going to mark this as resolved for now. However, if you are still experiencing issues, please do not hesitate to remove the accepted status on this answer and let us know that your issue is ongoing.

Thanks

4

I had the same problem, I am trying to uninstall the launcher and reinstall again.

5

Hi ,

Are you behind a proxy? If so, then we are aware of this issue:

6

No, I am not behind a proxy. Let me know if I should test again with lower settings or if you need any info.

7

Okay, we are going to need some additional information to help troubleshoot this issue.

  • This issue occurs when you click the “Launch” button on the Launcher, is that correct?
  • Is your Launcher version currently 1.0.-2039063? (found in the bottom-left corner)
  • Above the Launch button, does it say “Unreal Engine 4.0.2”?
  • What operating system are you using?
  • Please upload the logs found here (C:\Users\USER.NAME\AppData\Local\UnrealEngineLauncher\Saved\Logs) in a Zip file attachment.

Thanks!

8

I get the attached errors when I start the launcher… Not the “Launch” button in the launcher.

The launcher is the version you mention.
It says 4.0.2 above the launch button
Windows 8.1, 64 bit, fully updated
You can download logs here

3473-capture.png

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I have these settings in my defaultengine.ini file.

[HTTP]

HttpTimeout=9000

HttpConnectionTimeout=9000

HttpReceiveTimeout=9000

HttpSendTimeout=9000

[Core.Log]

LogHttp=log

LogOnline=verbose

9

Ooops, I made a new comment instead of reply. See below

10

Tommy… in the defaultengine.ini file put in the HTTP block… and maybe up the numbers. You might have to use even higher numbers than what I have used.

You can find it in UnrealEngine4\Launcher\Engine\Programs\NoRedist\UnrealEngineLauncher\Config

11

I have this exact problem also.
Reinstalled yesterday and could run it once, now today it’s back to this error.

12

The problem is worsening for me, I have been forced to up the timeout times to be able to log in.

13

Can we get some more help in here please? Two of us posting about the same problem, not resolved yet.

14

Tried making the timeouts longer, now it just takes longer and says “Download error, Retry?” in the launcher (under the launch button).

15

I have 19000 in the timeout… only works for me sometimes. Not sure what you can do to fix it

16

Same problem here…no log in. What’s wrong?

17

There is a timeout issue for som users.

Look in UnrealEngine4\Launcher\Engine\Programs\NoRedist\UnrealEngineLauncher\Config and find the defaultengine.ini file.

Add these lines.
Increase the values if you still have problems. It is the only known workaround.

[HTTP]

HttpTimeout=9000

HttpConnectionTimeout=9000

HttpReceiveTimeout=9000

HttpSendTimeout=9000

[Core.Log]

LogHttp=log

LogOnline=verbose

18

I have same problem. Setting longer timeouts not resolve the issue, and I get message “Download error, retry?”.

19

Can you acknowledge that you have the information? Although I can work it is a frustrating matter that I have to try 5-10 times when I want to start the editor.

20

We still need help in this thread, four of us with the same problem now.