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[Closed] Marketplace Paypal Balance


I've been trying to get an asset from the marketplace, however UE requires me to have a credit card. Which i don't have. I have enough on my paypal balance but nothing works when i try to buy it. It always tells me i need to add a credit card. I think they should fix this?

Kind regards

Product Version: Not Selected
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asked Feb 27 '15 at 04:39 PM in Marketplace

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Panda Studios
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avatar image JSutton Jun 17 '15 at 04:36 PM

Is this problem still occurring? If so we will be happy to look into this further.


avatar image Panda Studios Jun 17 '15 at 04:40 PM


I'm not sure as i don't need to buy anything at the moment or bought in the past. Maybe someone else can find out?

Greetings, Celeste

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The question has been closed Jun 19 '15 at 07:23 PM by JSutton for the following reason:

The question is answered, right answer was accepted

1 answer: sort voted first


This is an old bug that we came across awhile ago that should be resolved. If you encounter this issue again once you purchase another asset, please reach back out to us so we can take a look into it again.


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answered Jun 18 '15 at 04:31 PM

avatar image InsanePete Jul 30 '17 at 11:49 AM

It is happening today. I have sent a report via the help system.

avatar image Codename404 Jan 01 '19 at 09:27 AM

Hi, I am having this issue, can't purchase with my paypal, it is asking for a card. But I don't have a card, please help.

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