Matinee Create a Movie Feature Crashing

Development Platform & Builds
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1

I’m trying to use Matinee to capture a scene, but crashing 100% of the time, across all available builds from 4.5-4.7.1. I’ve tried pretty much every configuration of options, but all of them simply open the new viewport, which closes and crashes out before drawing anything. Additionally, the Launch Recording Window is giving me a blank viewport with “Unrecognized tab” in the middle.

Here’s the error report:
MachineId:1C4FE7C448DD5C6ECC7A5ABC260FED42
EpicAccountId:36b5f83a1f1748d5a93591bbc0492b16

Access violation - code c0000005 (first/second chance not available)

UE4Editor_D3D11RHI!FD3D11DynamicRHI::RHIReadSurfaceData() + 85 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11rendertarget.cpp:991]
UE4Editor_RHI!FRHICommandListImmediate::ReadSurfaceData() + 695 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:1248]
UE4Editor_Engine!TGraphTask<FRenderTarget::ReadPixels'::5’::EURCMacro_ReadSurfaceCommand>::ExecuteTask() + 515 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\public\async\taskgraphinterfaces.h:669]
UE4Editor_Core!FTaskThread::ProcessTasks() + 3125 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\async\taskgraph.cpp:428]
UE4Editor_Core!FTaskThread::ProcessTasksUntilQuit() + 77 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\async\taskgraph.cpp:271]
UE4Editor_RenderCore!RenderingThreadMain() + 183 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rendercore\private\renderingthread.cpp:282]
UE4Editor_RenderCore!FRenderingThread::Run() + 58 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rendercore\private\renderingthread.cpp:385]
UE4Editor_Core!FRunnableThreadWin::Run() + 102 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:73]
UE4Editor_Core!FRunnableThreadWin::GuardedRun() + 93 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:26]
kernel32 + 5805 bytes
ntdll + 453476 bytes

2

Hey keithguerrette -

I’ve been helping another user here; and while I cannot reproduce the crash internally, I am going to enter a bug report in for this issue, but I need a few files from your crashed project to help us find a solution.

I need a copy of the diagnostics.txt, minidump.dmp, [ProjectName].log which can be found at:

C:\Users[UserName]\AppData\Local\Microsoft\Windows\WER\ReportQueue

Thank You for your help -

Eric Ketchum