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Launcher stuck - please wait OS X

Ok so there is a problem with the launcher, it looks like it downloaded everything and I can even run the editor if i start it from the finder on /Users/Shared/UnrealEngine/4.0/Engine/Binaries/Mac

the launcher stays on "please wait resuming" and it will queue all the other content from marketplace but it never finishes downloading/installing

I looked at the console and i saw this 3/25/14 12:18:46.698 PM UnrealEngineLauncher-Mac-Shipping[563]: Could not connect the action OnAlertWindowButtonPress: to target of class UE4AppDelegate

I am currently working on an office and there maybe a firewall, any info on how to solve this?

running OS x 10.9.2

Thanks!

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asked Mar 25 '14 at 04:55 PM in Installation & Setup

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catalejo
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avatar image leighswift STAFF Mar 25 '14 at 05:05 PM

Hi catalejo,

Sorry to see you are having problems. Looks like a new one :).

I could do with some further info, if that's ok.

Could you post a screenshot of this issue perhaps?

It would be helpful to see some log files aswell. On OSX you can find them here:-

/Users/USER.NAME/Documents/UnrealEngineLauncher/Saved/Logs

If you could just compress the folder up and attach it that'd be great.

Thanks,
Leigh

avatar image catalejo Mar 25 '14 at 05:16 PM

Ok here are the logs Thanks! link text

logs.zip (98.5 kB)
avatar image catalejo Mar 25 '14 at 05:18 PM

and a screenshot of launcher alt text

avatar image catalejo Mar 25 '14 at 05:25 PM

Oh one more thing, if i quit the launcher, it hangs, I have to force quit it

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Hi catalejo,

Could you please check your user permissions on the following directory:-

/Users/Shared/UnrealEngine

Thanks,
Leigh

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answered Mar 25 '14 at 06:11 PM

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leighswift STAFF
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avatar image catalejo Mar 25 '14 at 08:37 PM

Checked and I was only able to read and changed it to read and write, but still the same

avatar image leighswift STAFF Mar 25 '14 at 08:40 PM

Did you make sure the user you applied settings to had "(me)" on it, and also use the unlock button, then the "Apply to enclosed items..." from the cog drop down, then close the lock. ?

avatar image catalejo Mar 25 '14 at 08:41 PM

Ok I checked the folders inside and the Launcher folder says that i have custom access... do not know what that means Thanks!

avatar image leighswift STAFF Mar 25 '14 at 08:43 PM

So it's working now?

avatar image catalejo Mar 25 '14 at 08:46 PM

So it started downloading! So yes it seems to be working Thanks so much Leigh

avatar image leighswift STAFF Mar 25 '14 at 08:49 PM

Hurray! Glad I could help. Let us know if you have further issues :)

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