x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

[Download/Patch Data Issue] Launcher wont download Engine

Everytime I try to download the engine it gets to about 2% and then it gets an error. How do I fix this? Is there an alternative way to download the engine?

UPDATE: this is my error. "Install Failed: Could not download patch data. Please try again later"

Product Version: Not Selected
Tags:
more ▼

asked Mar 02 '15 at 07:05 PM in Installation & Setup

avatar image

JoshuaMobley
5 1 2 3

avatar image TJ V ♦♦ STAFF Mar 02 '15 at 07:12 PM

Hi Joshua,

What error message are you getting? Feel free to post a screenshot.

If it is "Error: No Version Information Received", please look at this section.

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#Error.21_No_version_information_received.

If that doesn't work, try the suggestions in the "Launcher is Unable to Download Content" section.

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#The_Launcher_is_unable_to_download_content

avatar image Slitka Mar 02 '15 at 07:28 PM

I'm getting the same thing. It says "Install Failed: Could not download patch data. Please try again later"

It could be their servers. Since they recently made it free, there could be tons of people trying to download it at the same time.

avatar image TJ V ♦♦ STAFF Mar 02 '15 at 07:35 PM

Slitka maybe correct. It could very well be the high traffic that we are experiencing right now. Multiple users have reported issues with this error.

avatar image Crypticdragon Mar 02 '15 at 07:52 PM

Im having the same issue, it may be due to the servers not sure

Edit* possible solution i looked in the troubleshoot link and added this in the launcher shortcut properties -HTTP=Curl add it at the end of the targert path

avatar image [Epic]Maximusdb3 STAFF Mar 02 '15 at 11:38 PM

Can you grab debug logs for us?

  • If you go to the gear menu in the top right corner there should be an option to "Enable debug logging" click that.

  • Reproduce your issue of trying to Install the engines.

  • After attempting to install the engines go back to the gear menu and select "Show Launcher Logs" and post the latest file.

-Max B.

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

1 answer: sort voted first

Hi everyone,

This is due to the high volume of traffic that we are seeing. We are working to fix the issue now. Please retry downloading the engine and post back here if the issue resolves or not.

Cheers,

TJ

more ▼

answered Mar 02 '15 at 08:23 PM

avatar image

TJ V ♦♦ STAFF
41.1k 1009 183 493

avatar image Slitka Mar 02 '15 at 08:27 PM

Awesome. It seems to be fixed. It has gotten way past the point where it was stopping before. If I don't post back, then I didn't run into any problems. If I do run into something, I'll let you know!

avatar image JoshuaMobley Mar 02 '15 at 08:34 PM

I had a feeling. I'm attempting a re-install now.

avatar image JoshuaMobley Mar 02 '15 at 08:46 PM

Alright so I was getting stopped at 2% but now it seems to be working. Currently at 15%. Thanks for your help TJ, glad it wasn't anything too serious.

avatar image TJ V ♦♦ STAFF Mar 02 '15 at 11:47 PM

Hey again everyone,

To help us better understand this issue, could you all post your 'Verbose Logs' for us.

It's now much easier to get those logs. Just follow the steps in the link below.

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#None_of_the_Above_Helped_-_Getting_Verbose_Logs

Thanks,

TJ

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question