I have Enterprise 64 bits, I downloaded UE4 when it became free and I’m having trouble running it.
As soon as I click “Launch” the error “Unreal Engine has stopped working” comes up. It says the module with errors is called MSVCR120.dll. I downloaded the C++ redistributables from here and installed the x64 and x86 versions but none of them fixed the problem. I also had the same problem running the tech demos like the realistic rendered room.
Edit: I’m using version 4.7.1 if that helps.
1.download visual C++ redistributables from ms website. Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center
2.sure that you can find it in these folds : “C:\Windows\SysWOW64” and “C:\Windows\System32”
Yes, that’s where I got them from. The dlls are in those directories.
Also, I forgot to mention that when I close the “stopped working” window I get another error that says “Unable to start correctly (0xc000001d)”
Bump… I really want to get it working.
Hi ,
Are you trying to use the binary version of the Engine installed by the Launcher? Is this the button you are clicking to launch the Engine?
Could you provide screenshots of the error messages that you are receiving?
Yes, that’s the button I’m clicking.
And these are the messages:
Sorry it’s not in English, I hope it can help anyways.
Would you be able to provide your dxdiag information? I am guessing that you may not have the Service Pack 1 installed.
Yes, that’s the information I was looking for. The Operating System line doesn’t show the Service Pack 1 (for reference, that line from my dxdiag information is Operating System: Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)). You can get Service Pack 1 here. Try installing SP1 and see if that helps with this issue.
Yes, it’s finally working! Thanks a lot.