Unreal engine crashes when i create a new project and open a project

Development Platform & Builds
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1

MachineId:39269DBC4AC47F73F8A5D6918A1A3E4A
EpicAccountId:805d352e34d741dc804288cbbe6e2fc1

Unknown exception - code 00000001 (first/second chance not available)

Fatal error: [File:D:\BuildFarm\buildmachine_++depot+UE4-Releases+4.7\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 223]
Direct3DDevice->CreateTexture2D(TextureDesc,SubResourceData,OutTexture2D) failed
at D:\BuildFarm\bu

KERNELBASE + 24684 bytes
UE4Editor_Core!FOutputDeviceWindowsError::Serialize() + 292 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsplatformoutputdevices.cpp:95]
UE4Editor_Core!FMsg::Logf__VA() + 463 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\misc\outputdevice.cpp:526]
UE4Editor_D3D11RHI!VerifyD3D11CreateTextureResult() + 650 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:223]
UE4Editor_D3D11RHI!SafeCreateTexture2D() + 97 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11texture.cpp:435]
UE4Editor_D3D11RHI!FD3D11DynamicRHI::CreateD3D11Texture2D() + 2914 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11texture.cpp:694]
UE4Editor_D3D11RHI!FD3D11DynamicRHI::RHICreateTexture2D() + 108 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11texture.cpp:979]
UE4Editor_RHI!CreateTexture2D_Internal() + 178 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:837]
UE4Editor_RHI!FRHICommandListImmediate::CreateTexture2D() + 870 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:837]
UE4Editor_Renderer!RHICreateTexture2D() + 94 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:837]
UE4Editor_Renderer!RHICreateTargetableShaderResource2D() + 560 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhiutilities.h:290]
UE4Editor_Renderer!FRenderTargetPool::FindFreeElement() + 1787 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\renderer\private\postprocess\rendertargetpool.cpp:263]
UE4Editor_Renderer!FRenderingCompositeOutput::RequestSurface() + 129 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\renderer\private\postprocess\renderingcompositiongraph.cpp:891]
UE4Editor_Renderer!FRCPassPostProcessSelectionOutlineColor::Process() + 192 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\renderer\private\postprocess\postprocessselectionoutline.cpp:35]
UE4Editor_Renderer!FRenderingCompositionGraph::RecursivelyProcess() + 6147 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\renderer\private\postprocess\renderingcompositiongraph.cpp:539]
UE4Editor_Renderer!FRenderingCompositionGraph::RecursivelyProcess() + 600 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\renderer\private\postprocess\renderingcompositiongraph.cpp:325]
UE4Editor_Renderer!FRenderingCompositionGraph::RecursivelyProcess() + 600 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\renderer\private\postprocess\renderingcompositiongraph.cpp:325]
UE4Editor_Renderer!FRenderingCompositionGraph::RecursivelyProcess() + 600 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\renderer\private\postprocess\renderingcompositiongraph.cpp:325]
UE4Editor_Renderer!FRenderingCompositePassContext::Process() + 755 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\renderer\private\postprocess\renderingcompositiongraph.cpp:153]
UE4Editor_Renderer!FPostProcessing::Process() + 10272 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\renderer\private\postprocess\postprocessing.cpp:1381]
UE4Editor_Renderer!FDeferredShadingSceneRenderer::Render() + 8347 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\renderer\private\deferredshadingrenderer.cpp:1008]
UE4Editor_Renderer!RenderViewFamily_RenderThread() + 944 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\renderer\private\scenerendering.cpp:1118]
UE4Editor_Renderer!TGraphTask<FRendererModule::BeginRenderingViewFamily'::12’::EURCMacro_FDrawSceneCommand>::ExecuteTask() + 460 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\public\async\taskgraphinterfaces.h:667]
UE4Editor_Core!FTaskThread::ProcessTasks() + 3125 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\async\taskgraph.cpp:428]
UE4Editor_Core!FTaskThread::ProcessTasksUntilQuit() + 77 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\async\taskgraph.cpp:271]
UE4Editor_RenderCore!RenderingThreadMain() + 183 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rendercore\private\renderingthread.cpp:282]
UE4Editor_RenderCore!FRenderingThread::Run() + 58 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rendercore\private\renderingthread.cpp:385]
UE4Editor_Core!FRunnableThreadWin::Run() + 102 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:73]
UE4Editor_Core!FRunnableThreadWin::GuardedRun() + 93 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:26]
kernel32 + 5805 bytes
ntdll + 453476 bytes

2

Hi Klepothcoder,

At the moment our CrashReporter site is giving me some problems trying to pull up your information based on your call stack so I can see what may be going on. Can you post your Logs and DMP files (Project Folder > Saved > Logs).

Thanks!

Tim

3

Hi klepothcoder,

Did you get out of that issue ? If so, I would be interested in how, because I am getting the same one…

4

@

Can you post your call stack (with your machine ID), along with you logs and dmp files?

I was never able to pull up Klepothcoder’s crash report and get any further with this one.

Can you also provide any steps that you’re using to reproduce the crash? This would be helpful to see if I can get the same results on my end.

Thank you!

Tim

5

Sure, here are the files :

For now, I am just not able to open any new / existing UE4 project, it always cause this crash.

The last thing I did before getting this issue is running the game in PIE, trying to stop it, and then I got a nice BSOD (first time it happens)

The project was running without error before that, I just don’t know why it happens.

Hope this helps.

Cheers,

6

Thank you for the files.

After searching I’m not able to find anything that’s been previously entered, but I do have some suggestions that may help, hopefully.

  • What graphics card are you currently running?
  • Have you update to the latest driver or updated recently before the crash?
  • Since you’re using VR, are you using the Oculus?
  • If so, what runtime have you installed with that?
  • If you are using the Oculus or any VR headset can you unplug that and see if you can load the editor?

Let me know.

Tim

7

Hi Tim,

I am using a GeForce GTX 870M graphic card, and yes, I did an update just before the crash.

Since my headset (Oculus) is unplugged, I can load the editor !

Thanks for the help Tim ! It works fine now :slight_smile:

8

Great! Just to make sure. If you plug the headset back in, is it still crashing or did this resolve the issue after unplugging the Oculus?

9

Even with the headset plug, it still works now !

Thanks again :slight_smile:

10

Great! I wanted to double-check that that was the case. :slight_smile: