Editor crashes every time it loads

Development Getting Started & Setup
, , , ,
1

I am trying to launch the editor and every time it crashes. here is the crash dump.

MachineId:526F33404C408D3B5B878590F149867C
EpicAccountId:e6d422b0eb8b454281abae7638b09d88

Access violation - code c0000005 (first/second not available)

igd10umd64 + 1051206 bytes
igd10umd64 + 1157713 bytes
igd10umd64 + 1160864 bytes
igd10umd64 + 1064893 bytes
igd10umd64 + 1043331 bytes
igd10umd64 + 102320 bytes
igd10umd64 + 33910 bytes
igd10umd64 + 184349 bytes
igd10umd64 + 193792 bytes
igd10umd64 + 65092 bytes
igd10umd64 + 63678 bytes
igd10umd64 + 216997 bytes
igd10umd64 + 83189 bytes
igd10umd64 + 91332 bytes
igd10umd64 + 95574 bytes
igd10umd64 + 75395 bytes
igd10umd64 + 18691 bytes
d3d11 + 525355 bytes
d3d11 + 524098 bytes
d3d11 + 274562 bytes
d3d11 + 228988 bytes
d3d11 + 134266 bytes
d3d11 + 412309 bytes
d3d11 + 412235 bytes
d3d11 + 408666 bytes
d3d11 + 372803 bytes
d3d11 + 134958 bytes
d3d11 + 458172 bytes
d3d11 + 457093 bytes
d3d11 + 455269 bytes
d3d11 + 167628 bytes
d3d11 + 166728 bytes
UE4Editor_D3D11RHI!SafeCreateTexture2D() + 24 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11texture.cpp:433]
UE4Editor_D3D11RHI!FD3D11DynamicRHI::RHIAsyncCreateTexture2D() + 994 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11texture.cpp:1051]
UE4Editor_RHI!AsyncCreateTexture2D_Internal() + 178 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:862]
UE4Editor_RHI!FRHICommandListImmediate::AsyncCreateTexture2D() + 870 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:862]
UE4Editor_Engine!RHIAsyncCreateTexture2D() + 94 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\rhi\public\rhimethods.h:862]
UE4Editor_Engine!FCreateTextureTask::DoWork() + 84 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\engine\private\texture2d.cpp:1915]
UE4Editor_Engine!FAsyncTask::DoThreadedWork() + 18 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\public\async\asyncwork.h:317]
UE4Editor_Core!FQueuedThread::Run() + 123 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\hal\threadingbase.cpp:326]
UE4Editor_Core!FRunnableThreadWin::Run() + 102 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:73]
UE4Editor_Core!FRunnableThreadWin::GuardedRun() + 93 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:26]
kernel32 + 88557 bytes
ntdll + 181569 bytes

2

Look on stack, crash happened in your driver Intel Graphics driver igd10umd64.dll (http://www.smartregistrycleaner.com/dll/igd10umd64.dll.html) which called by d3d11 (Direct3D). I know people constantly have problem running UE4 on Intel, but considering driver crashed maybe driver update might help here out

3

Hey Zellot,

The callstack definitely shows that the crash occurs in your graphics card driver. If after you’ve updated your drivers, you’re still having the issue rest assured I have entered a bug into our system, you can reference (UE-11303) at any time for an update.

If you have any further questions, please reply to this thread.
Have a great day!

4

Hey Zellot,

I have heard back from the developers regarding your crash. Please provide use with your most recent DxDiag . You can obtain them by typing in ‘dxdiag’ in the search bar from your start menu. Simply run that program and click on the button that says ‘save all information’. Upload the results to your next response.

Also, could you please try to run the editor with -d3debug -log within the target of the program as well? Please send us the log from that attempt, as it’ll be very helpful to troubleshoot the issue you’re experiencing.

If you’re no longer experiencing this issue and you can load UE4 without any trouble, please update this post with those results as well.

Thank you!

5

I apologize for not updating this earlier, I haven’t had support that actually looked into things after a cursory exploration so I figured this was off the table. You’re initial answer was correct however, and although Toshiba makes it nearly impossible to update the driver, I found that you can through the Toshiba Service Station, but not by directly downloading the updated driver… odd but it works now. Thank you for your continued effort on this. The editor still crashes once in a while, but that is probably due to older hardware and performance tuning (or lack of) on my end.

Z

6

Hey Zellot,

Thank you for letting us know how you resolved your issue. I will update the developers with this information. I’m glad that you were able to update the the driver and get everything working on your Toshiba. :slight_smile:

If you have any further questions, just let us know!
Have a great day!