when i click download button for UE4, it goes to download page but nothing shows up. except a white screen with nothing on it
Hi swoozie,
Were you able to download Launcher, or is this an issue with getting Launcher from UnrealEngine.com website?
no, when i click download it goes to page where you’re supposed to get it. but it just stops and there’s nothing but a plank page
If you’re logged in, it shouldn’t take you to another page. It should start a direct download of EpicGamesLauncher.msi, Launcher Installer. Are you behind a firewall that might be blocking download?
its doesn’t it. it takes me to that page. but nothing appears on screen. i don’t think im behind a firewall that’s blocking it.i dont know for sure.
Try just entering this link in your browser:
i did. and its still plank.
I’m getting same error, and I’ve tried everything I could think of to try to fix it. In internet explorer it gives me a 403 website requires you to log in, but I already am logged in.
I’m from US as well.
What country are you from? Some countries are currently IP blocked, which might be causing problem for you.
I’m from U.S.
I’m also from US. Using Charter for my internet connection.
Hi all,
I apologize for inconvenience. We’re looking into what might be causing this for you now. Thanks for your patience!
I’m getting this error as well (US)
Hi there,
Same here. I’ve been a subscriber for awhile and previously had no issue. Wanted to reinstall to another location and boom all download links from dashboard and forums result in a blank page.
I’m from U.K if that helps!
Just connected to my server in France and used it to download with no issues at all from https://download.epicgames.com/Builds/UnrealEngineLauncher/Installers/EpicGamesLauncherInstaller-2.0.1-2467307.msi
Nope, results in blank page strangely! Pinging is fine:
Pinging d24lpxjd18u31u.cloudfront.net [54.230.3.83]
Reply from 54.230.3.83: bytes=32 time=23ms TTL=52
Reply from 54.230.3.83: bytes=32 time=21ms TTL=52
Reply from 54.230.3.83: bytes=32 time=20ms TTL=52
Reply from 54.230.3.83: bytes=32 time=25ms TTL=52
Edit: Server in france results a different IP
server-54-230-186-24.cdg51.r.cloudfront.net (54.230.186.24)
Still a white page with that link, and ping was to address 54.230.89.244
Thats correct, strange as it sounds! I use OVH who host it in Roubaix, France
Hey Steven.W,
Does that direct link not work for you in UK? Can you ping download.epicgames.com and report back ip address if that’s case? Thanks!
Carlos
Hey all,
We think it might be a problem with our CDN/distribution system, can everyone who was having a problem with website download try plugging this link into your browser:
If it works, please report back here. If it doesn’t work, please try pinging http://download.epicgames.com and report back ip address that ping returns. Thanks!
Carlos