x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Office Holiday

Epic Games' offices will be on holiday from June 22nd to July 7th. During this period support will be limited. Our offices will reopen on Monday, July 8th. 

can i get money back?

I thought i can use this program but i think i cannot.

i just bought this around 40mins ago.

this is too hard for me and my computer cannot handle this. laggy so much.

can i get my money back??

Product Version: Not Selected
Tags:
more ▼

asked Mar 26 '14 at 07:44 AM in Legal & Licensing

avatar image

kyo
1 2 2 3

avatar image ParralexLLC Mar 26 '14 at 02:51 PM

Hello kyo, I'd recommend that you watch the YouTube videos that Unreal has posted: http://www.youtube.com/playlist?list=PLZlv_N0_O1gaCL2XjKluO7N2Pmmw9pvhE They're very user friendly, and will help you grasp the concepts within the engine in a much shorter timeframe.

I cannot say anything regarding the speed at which it runs on your computer, however bosung90's answer may help, and as Baesky has said, you cannot get a refund.

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

3 answers: sort voted first

Hello kyo,

We are sorry to hear that you are experiencing difficulties running UE4. You are welcome to request a refund by contacting our Billing Department from the below location:

https://www.unrealengine.com/contact

We hope that you will try UE4 again in the future.

Cheers!

more ▼

answered Mar 26 '14 at 04:54 PM

avatar image

Stephen Ellis ♦♦ STAFF
11.4k 322 32 480

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

Hello, You can make engine run faster by going to 1. Quick Settings 2. Engine Scalability Settings 3. Click Low

Hope it helps.

more ▼

answered Mar 26 '14 at 09:19 AM

avatar image

bosung90
1 1 2

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

No, reference: UNREAL® ENGINE END USER LICENSE AGREEMENT 3. Subscription "At the time of activation of the License, you will also select a non-refundable subscription fee (the “Subscription Fee”). You agree to pay the Subscription Fee for each Subscription Period in advance unless you or Epic have previously cancelled your Subscription."

more ▼

answered Mar 26 '14 at 12:18 PM

avatar image

Baesky
187 11 8 15

avatar image Stephen Ellis ♦♦ STAFF Mar 26 '14 at 04:49 PM

The above information, taken from the EULA, is to state that we are not legally obligated to provide refunds. HOWEVER, Epic may choose to do so at its own discretion, and we are providing refunds for those who have a need.

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question