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can i get money back?

I thought i can use this program but i think i cannot.

i just bought this around 40mins ago.

this is too hard for me and my computer cannot handle this. laggy so much.

can i get my money back??

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asked Mar 26 '14 at 07:44 AM in Legal & Licensing

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avatar image ParralexLLC Mar 26 '14 at 02:51 PM

Hello kyo, I'd recommend that you watch the YouTube videos that Unreal has posted: http://www.youtube.com/playlist?list=PLZlv_N0_O1gaCL2XjKluO7N2Pmmw9pvhE They're very user friendly, and will help you grasp the concepts within the engine in a much shorter timeframe.

I cannot say anything regarding the speed at which it runs on your computer, however bosung90's answer may help, and as Baesky has said, you cannot get a refund.

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3 answers: sort voted first

Hello kyo,

We are sorry to hear that you are experiencing difficulties running UE4. You are welcome to request a refund by contacting our Billing Department from the below location:


We hope that you will try UE4 again in the future.


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answered Mar 26 '14 at 04:54 PM

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Stephen Ellis ♦♦ STAFF
11.4k 322 32 480

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Hello, You can make engine run faster by going to 1. Quick Settings 2. Engine Scalability Settings 3. Click Low

Hope it helps.

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answered Mar 26 '14 at 09:19 AM

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No, reference: UNREAL® ENGINE END USER LICENSE AGREEMENT 3. Subscription "At the time of activation of the License, you will also select a non-refundable subscription fee (the “Subscription Fee”). You agree to pay the Subscription Fee for each Subscription Period in advance unless you or Epic have previously cancelled your Subscription."

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answered Mar 26 '14 at 12:18 PM

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avatar image Stephen Ellis ♦♦ STAFF Mar 26 '14 at 04:49 PM

The above information, taken from the EULA, is to state that we are not legally obligated to provide refunds. HOWEVER, Epic may choose to do so at its own discretion, and we are providing refunds for those who have a need.

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