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Patch Install error during fresh installation of UE 4.7.3

I'm a Unity3D developer, new to UE. I was installing a fresh copy of UE4 from the Epic Launcher. I encountered an error that it was unable to install patch data. Now,

  • there is no resume button for installation

  • there is no open/launch button for the editor either

  • The drop-down on the left show's 'Not Installed' has a blank entry in the sub-menu.

alt text

  • The 'Epic Games' directory is still taking up 10.1GB space that means installation files are still there alt text

I was able to launch the Editor manually from one oh the sub folders but it didn't felt right and encountered an error of 'Patch' again while creating a new project. alt text

Please help.

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asked Mar 22 '15 at 05:47 AM in Installation & Setup

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avatar image [Epic]Maximusdb3 STAFF Mar 26 '15 at 02:41 PM

Hi Sandeep,

Sorry for the delay in response. It seems like something got corrupted in the download process. Navigate to the PatchStaging folder "C:\Program Files\Epic Games\Launcher\PatchStaging" and delete any file/folders in there. After everything is deleted in that folder go back into the launcher and try the download/update again.

-Max B.

avatar image DrSKP Mar 28 '15 at 06:09 AM

Hey Max, I tried re-installing from the scratch 2 times till now, But it's always the same problem. So don't think Data Corruption would be the reason.

I'm using my University WiFi connection, can that be a reason for this problem? Or is there any workaround? Because in my current situation downloading 4-8 GB data is a bit difficult for me.

avatar image [Epic]Maximusdb3 STAFF Mar 30 '15 at 02:58 PM

It's possible that if you're using your university's WiFi, they may be using a proxy. Cam you check out our troubleshoot page and check out the instructions on how to get debug logs. Post you debug logs and I can see what exactly the issue may be.

-Max B

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Hi Sandeep_Kumar_P,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please follow the instructions that Maximusdb3 posted above.



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answered Apr 06 '15 at 06:17 PM

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