x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Patch Install error during fresh installation of UE 4.7.3

I'm a Unity3D developer, new to UE. I was installing a fresh copy of UE4 from the Epic Launcher. I encountered an error that it was unable to install patch data. Now,

  • there is no resume button for installation

  • there is no open/launch button for the editor either

  • The drop-down on the left show's 'Not Installed' has a blank entry in the sub-menu.

alt text

  • The 'Epic Games' directory is still taking up 10.1GB space that means installation files are still there alt text

I was able to launch the Editor manually from one oh the sub folders but it didn't felt right and encountered an error of 'Patch' again while creating a new project. alt text

Please help.

Product Version: Not Selected
Tags:
ue.png (78.6 kB)
ue1.png (16.0 kB)
ue3.png (17.1 kB)
more ▼

asked Mar 22 '15 at 05:47 AM in Installation & Setup

avatar image

DrSKP
1 1 2

avatar image [Epic]Maximusdb3 STAFF Mar 26 '15 at 02:41 PM

Hi Sandeep,

Sorry for the delay in response. It seems like something got corrupted in the download process. Navigate to the PatchStaging folder "C:\Program Files\Epic Games\Launcher\PatchStaging" and delete any file/folders in there. After everything is deleted in that folder go back into the launcher and try the download/update again.

-Max B.

avatar image DrSKP Mar 28 '15 at 06:09 AM

Hey Max, I tried re-installing from the scratch 2 times till now, But it's always the same problem. So don't think Data Corruption would be the reason.

I'm using my University WiFi connection, can that be a reason for this problem? Or is there any workaround? Because in my current situation downloading 4-8 GB data is a bit difficult for me.

avatar image [Epic]Maximusdb3 STAFF Mar 30 '15 at 02:58 PM

It's possible that if you're using your university's WiFi, they may be using a proxy. Cam you check out our troubleshoot page and check out the instructions on how to get debug logs. Post you debug logs and I can see what exactly the issue may be.

-Max B

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

1 answer: sort voted first

Hi Sandeep_Kumar_P,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please follow the instructions that Maximusdb3 posted above.

Cheers,

TJ

more ▼

answered Apr 06 '15 at 06:17 PM

avatar image

TJ V ♦♦ STAFF
41k 1009 183 494

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question