I understand this question has been asked before, I’ve read the answers, but nothing’s helped so I have to resort to asking again with my situation.
When I launch the EpicLauncher I get the “Did not get a response. Are you connected to the internet?” error, so without closing the launcher, I try again. Second time I can login and the launcher opens proper but whenever I try and install the engine I am told “Unable to download Unreal engine. We’re unable to download this item right now. Please try again later.”
I have added http=wininet to my launcher. No effect. I have no firewalls and no antivirus software. I’ve restarted my PC and router multiple times. My ISP has transfered over to IPv6, could that have any effect?
UPDATE: Suddenly for no apparent reason the “Did not get a response” problem stopped, only when using http=wininet. However when I go into the launcher I’m still unable to download the engine, as before.
UPDATE 2: False alarm, it’s still not working. I still get the Did not get a response error.
I don’t believe IPv6 should be an issue. The logs you provided are the standard Launcher logs. Can you follow the steps here and also post your Debug Logs?
Here’s the debug log I’d also like to mention that I tried this on another computer in the same network, and it worked fine. The other computer was a macbook
{
"errorCode" : "errors.com.epicgames.common.not_found",
"errorMessage" : "Sorry the resource you were trying to find could not be found",
"numericErrorCode" : 1004,
"originatingService" : "launcher"
}
You said your ISP transferred over to IPv6; could you provide some more information on this? Do you know if you are using tunneling? If so, what tunneling protocol is being used?
Also, do you only have an IPv6 address or do you have an IPv4 address as well?
Lastly, see if you are able to access this link from your web browser. If so, please reply back with what is displayed.
{
"errorCode" : "errors.com.epicgames.common.not_found",
"errorMessage" : "Sorry the resource you were trying to find could not be found",
"numericErrorCode" : 1004,
"originatingService" : "launcher"
}
As far as I’m aware there is no IP tunneling going on, I’ve contacted my ISP just now and I’ll report back. I do have an IPv4 address and an IPv6, however many things don’t work that rely on IPv4, such as UDK for example. Things like NAT traversal and port forwarding do not work at all with my ISP as a result of the move to IPv6.
I should add the Epic Launcher does work with another computer on the same network.
Go to Control Panel > Internet Options > Advanced and scroll to the “Security” section at the bottom. Make sure “Use TLS 1.2” is enabled. If it is not, enable it and try running the Launcher again.
If you still experience issues, please perform the following steps:
Go to: C:\Users\AppData\Local\EpicGamesLauncher\Saved\Config\Windows
Locate the Engine.ini file and open it in notepad or a similar application
Add a new line at the end of the file and enter the following:
Once done, save the file, close it and try running the Launcher again. Send us the new log file that is generated and I’ll escalate this to our dev team so they can take a look.
VeryVerbose logging creates really big logs so you’ll probably want to go back to the engine.ini file and remove those new entries.