Updating UE4 (Pause/Resume) Issue

Community Community & Industry Discussion
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1

You gotta be kidding… Do I always have to be more careful when updating? This is annoying. Every time I paused the update (The update is about 900 MB), exit the launcher and when I try to resume it, it looks like I’m already re-installing the whole engine (Now about 4 GB). Is it just me or everyone do notice this? Please help!

2

Hi MGRSlayer,

Sorry to see you’re having a bad experience! That certainly is not intended behaviour. I tried to reproduce this myself, but it resumed ok for me.

I started a download of 4.7.6, used the Pending Tasks window to pause the download, then closed the launcher confirming the dialog. When opening the Launcher again, I clicked Resume on 4.7.6. Are those the steps you took too?

Could you please provide a zip of your whole Logs folder, I hope to track down what caused this problem for you. The log folder is here:

C:\Users\username\AppData\Local\EpicGamesLauncher\Saved\Logs

Thanks,
Leigh

3

Thanks for replying. I’m not sure of about the Pending Tasks you said but is it the Task Manager? And what Log should I pick? the very first one or all of them?

4

Uh hello? is there anything I can do to prevent this? What should I do now? I sent the Log so what now?

5

Hi MGRSlayer,

We’ve been able to reproduce your issue, while resuming a download for an engine version or game works correctly, it appears this is not the case for updating. We’re working on getting a fix for this, in the meantime it’s recommended that once you start an update that you let download to the end without pausing/stopping or closing the launcher. We thank you for bringing this to our attention and will let you know when the fix goes out.

-Max B.

6

I could see the issue is still persist. I tried downloading 4.12 and somehow it stopped and again when i launched the editor it was not resuming it. All 20 gb which i downloaded was ruined. Thought to trust UE again and downloaded some21 gb and again it stopped allowing and now its not allowing to me download remaining files. I was using unity and i heared UE is much better . And this wt UE even not allowing its customer to download the complete engine. Will wait for some solution till today after that wil be never using UE again

7

Hi Venky,

In order for us to best support you, we have recently modified our process for how we handle Launcher issues.

Please visit: http://help.epicgames.com

Here you will find information and solutions for common issues, as well as a contact form if you still need additional assistance.

Thanks,

TJ