Engine install error,Unreal Engine installer fails to install. Errors out

I am trying to install the unreal engine (v4.7.2) I do not have any previous installs on the computer. I am not behind a company firewall. I have attached snapshots of both my machine spec. as we’ll as the banner window that pops up when install fails. Any help would e awesome as I am jonsing to make some stuff :slight_smile:

Thank you!

Chris Christman

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Hi cchristman,

Try the troubleshooting steps in this section of the troubleshooting guide.

If nothing works, follow the steps towards the bottom of that page and generate your Debug Logs. Then post them here.

heya TJ,
I went thru the punch list and still no bueno. i have attached a log file

cannot help but notice that there are a lotto posts of users experiencing similar errors.

Grateful for any help. Any Epic developers hiding in the wings?

heya TJ, I went thru the punch list and still no bueno. i have attached a log file

cannot help but notice that there are a lotto posts of users experiencing similar errors.

Grateful for any help.link text

Hi cchristman,

Looking at you logs it looks like it’s trying to find the staging directory and can’t find it. This might be due to not having read/write properties or perhaps moving any of the Launcher folders around.

Can you tell me what you see in “/Users/Shared/UnrealEngine/Launcher/PatchStaging” ?

-Max B.

also I see you mentioned v4.7.2 thought the latest version you should be seeing is 4.7.6. Do you not see a 4.7.6 available to download?

Heya Mximus,
Thanks for responding. Yes, My error. I am trying to install 4.7.6. I will check out /Users/Shared/UnrealEngine/Launcher/PatchStaging when I get back to the casa and post a response. I checked firewall and am logged n as Admin, so hopefully I can narrow down the root cause

Thank you. Grateful for the help :slight_smile:

=Chris