UE4 keeps crashing when I open project settings. How do I fix this?

I opened the project settings to change the default level to load for edit and play, this worked and now the correct level opens when I open the project. When I saw the project settings I saw that you could also change the project thumbnail, so I chose the desired .PNG file for the thumbnail. Upon choosing the file my pc froze. About 5 minutes later UE4 had closed and the crash reporter opened up. Now each and every time I open the project settings for this project, it crashes UE4.

I haven’t tried this with other projects.

Is there anything I can do to fix this problem? Or should I just stay away from opening project settings for this project?

Many thanks in advance for any help I receive :slight_smile:

Hey iPrometheus,

What version of the engine are you using? How large is the .png file you’ve uploaded?

You may want to try moving the .png file from your project folder and leaving it on your desktop for instance. Do not delete it, just in case you need to add it back into your project files, due to it not resolving the issue you’re experiencing.

I have just created a blank project, where I changed the project settings for the levels that you load up and play on. I also added in a .png file for the project icon. I then saved the whole project, closed it and reopened it. I have not been able to get this to crash.

Are you able to upload your project for me and provide the downloadable link to me through the forums? If so, please provide the link to me in a private message on the forums. My name there should be fairly easy to find ‘.’.

Looking forward to assisting you further!

Hey ,

Here’s the .PNG file that I chose for the thumbnail. I’m uploading the project now and will send you a copy of the project files once it has finished uploading. Thanks for the help :slight_smile:

EDIT: I’m using the latest version of Unreal Engine, 4.7.6

Hey iPrometheus,

I have successfully gotten the crash you received with the .PNG you provided. It’s because your image is too large for that area. It needs to be set to 192 x 192 for it not to crash. I’ve been able to get 300 x 300 to work in the past, but it’s not recommended to go over what is advised for the size of your project icon.

Since your project crashed due to the large image size, I’ve also added a report for our developers to review, which can be referred to as: UE-14525

Please let me know if you have any further questions. Have a wonderful day! :slight_smile:

ok now i am having the same problem.and i deleted the png file what can i do now.its still crashin.and i even eleted the project and opened a new one still its happening.

If you aren’t able to resolve your issue by the answer on this post, please submit a new question to AnswerHub and link back to this post and also include as many details as possible.

Thank you!