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downloading unreal engine 4

after downloading the file "EpicGamesLauncherInstaller-2.1.3-2533468" and running it, epic games launcher is installed yet when i try to open it, nothing happens. There is not even an error message. literally nothing happens. the loading logo appears next to the cursor and then it just disappears. I tried uninstalling it and trying again to no success. please give me suggestions that may allow me to fix this problem

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asked May 09 '15 at 06:38 AM in Installation & Setup

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kem340
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avatar image karltheawesome May 09 '15 at 06:43 AM

Hi, can you give a bit more information about your set up? Eg what OS your using, your hardware set up etc. It's a bit hard to try and diagnose these sorts of problems without it.

One thing I can think of it check your virus scanner settings. I had a problem where Avast was blocking me from using the editor.

Also check your running processes in the task manager, see if maybe it's running in the background but it's not appearing on the screen or something.

avatar image TJ V ♦♦ STAFF May 11 '15 at 01:22 PM

Hi kem340,

Also, try the suggestions in this section of the troubleshooting guide.

If nothing works, follow the instructions towards the bottom of that link to generate your Debug Logs. Then post them here along with your Dxdiag (system specs).

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Hi kem340,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above. Then post back here with the requested info.

Cheers,

TJ

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answered May 18 '15 at 05:53 PM

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TJ V ♦♦ STAFF
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