Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Epic Games Launcher not starting at all

Hi, I'm having lots of Issues trying to launch the epic games launcher. If I click on it nothing happens, same thing if I run it as an admin, add the "http winset" thing or the open GL command. literally nothing has worked. I've also tried launching directly from the folder just to check the shortcut and I've looked at the launcher help. my PC has been running the engine without any problems since I downloaded it 3+ months ago. Please help me as this is a huge bottleneck in the development process.

system specs: core i5 haswell gt 840m 8GB RAM

all have newest drivers available ,

Product Version: Not Selected
more ▼

asked May 11 '15 at 11:26 AM in Installation & Setup

avatar image

11 1 2 5

avatar image TJ V ♦♦ STAFF May 11 '15 at 01:18 PM

Hi Chrisnchips,

Try any of the suggestions in this section of the troubleshooting guide that you haven't already tried.

If nothing works, follow the instructions towards the bottom of that link to generate your Debug Logs and then post them here along with your entire Dxdiag (systems specs).

avatar image Chrisnchips May 12 '15 at 09:21 AM

hey Tj, I've tried the other suggestions to no avail, so I've uploaded my dxdiag and log files like you requested (all in a zip folder).

link text

avatar image Firebla Apr 18 '18 at 08:41 PM

Im basically done trying to play fortnite. It doesnt work. It doesnt let me post my own question on this site either. . Anyway it doesnt work doesnt open at all.link text

dxdiag.zip (14.9 kB)
avatar image mi88kel1 Jan 24 '17 at 09:54 PM

https://www.quora.com/How-do-I-fix-ERR_CONNECTION_REFUSED-on-Chrome use this for my second its working aim reinstal my windows second its working aim punch some numbers 88888800 end works fine its 100% internet trouble end browser some app its block yours lunchers

avatar image MysticalDude Jan 07 '18 at 08:10 AM

hi um my launcher does not turn on at all could you help it turn on thx

avatar image MO1010 Jan 09 '18 at 05:39 PM

please help my epic games launcher wont work i tried all of the fixes but it doesn't work please help https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#The_Launcher_fails_to_load_or_crashes_on_load

my logs are link text

avatar image TJ V ♦♦ STAFF Jan 10 '18 at 02:52 PM


We have changed how we handle launcher issues. Visit the Support Center and try the most common solutions. If nothing works, please submit a help ticket located on the right of that page.

Thanks, -TJ

avatar image butternugget67 Jan 20 '18 at 05:21 PM

I've tried doing all the steps and still doesn't work so can someone help.

avatar image JasperHasArrived Jan 27 '18 at 01:24 PM

I can't find that folder "NoRedist" there is just a "CrashReportClient"

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

3 answers: sort voted first

hey launch error

more ▼

answered Apr 07 '18 at 08:59 AM

avatar image

6 1

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

Hi Chrisnchips,

Can you navigate to "C:/Program Files/Epic Games/Launcher/Engine/Programs/NoRedist/UnrealEngineLauncher/" and see if there is a "SelfUpdateFiles" folder there? If so, try manually moving the folders/files from there to "C:/Program Files/Epic Games/Launcher/"

Let me know if you run into any problems.

-Max B.

more ▼

answered May 12 '15 at 02:16 PM

avatar image Chrisnchips May 13 '15 at 08:43 AM

thank you! my launcher works again. big thumbs up to this community and unreal's staff, better than cryengine's, tenfold :)

avatar image jpexx17 May 29 '16 at 03:42 AM

i have the same problem canyou help my?? i add my dxdiag toolink text

dxdiag.txt (99.7 kB)
avatar image TJ V ♦♦ STAFF May 31 '16 at 08:28 PM

Hi jpexx17,

In order for us to best support you, we have recently modified our process for how we handle Launcher issues.

Please visit: http://help.epicgames.com

Here you will find information and solutions for common issues, as well as a contact form if you still need additional assistance.



(comments are locked)
10|2000 characters needed characters left
Viewable by all users

open your files, go to your "Epic Games" folder click "Launcher" click "Engine" click "Binaries" click "Win64" or "Win32" whatever your computer needs the scroll down and try "EpicGamesLauncher" application. my original launcher didn't work, but this one does. i don't have an answer for you besides this works for mine. my other launcher says i clicked it and it just spins for a half second and stops and nothing happens. i tried this method and it works every time only if i leave it in the folder so you may have to just keep it in the folder. it will let me drag it to my hot-bar but i have the same issue where it wont load so give this a go

more ▼

answered Jun 03 '18 at 09:48 PM

avatar image


(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question