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[Closed] Hang on File->New Level

I am on Mac OSX 10.9.2. I just downloaded the UE4 and following the getting started guide on the unreal website. As soon as I do File->New Level the editor simply hangs.

I tried running the editor from code but still the same behaviour. I tried restarting it several times after force quiting it but no success :(

Can someone please help me out? I can't proceed at all.

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asked Mar 31 '14 at 11:17 PM in Bug Reports

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Anshul
153 9 12 216

avatar image Ben Halliday STAFF Mar 31 '14 at 11:21 PM

Hey Anshul,

Can you tell us your system specs? Does it always hang in the same spot? If you could attach your most recent log after this happens, that would be helpful.

Thanks!

Ben Halliday

avatar image Anshul Mar 31 '14 at 11:36 PM

Yes it always happens at the same spot. I just relaunched my unreal launcher too (it auto updated itself). Same hang. System Specs: Intel core i7 2.6Ghz, 16GB RAM. Macbook Pro.

All other menu items inside 'File' menu seems to work fine. I haven't downloaded the 3GB of Content Examples, not sure if it is required?

Attached.link text

avatar image ZeroEightSix STAFF Mar 31 '14 at 11:49 PM

This doesn't help much, sorry. But maybe sampling the process in Activity Monitor will tell us more.

Please open Activity Monitor (it's in /Applications/Utilities) and when UE4 editor hangs, select it from the list of processes, then select Sample Process from View menu. It'll open a new window and after a while fill it with information on what the editor is doing (ie. where did it hang), which you can save as a text file. Thanks.

avatar image Anshul Apr 01 '14 at 12:03 AM

Attached. Thanks a lot for looking into it! Sample 1: Under 10 sec of hang Sample 2: After about a min

Process Sample

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The question has been closed Apr 02 '14 at 10:59 PM by Adam Davis for the following reason:

The question is answered, right answer was accepted


1 answer: sort voted first

Never mind. My stupidity I guess. I have a dual screen setup and the 'New Level' window is hiding behind somewhere on the second screen.

I closed all the applications I had opened and thats how I discovered it. All other child windows were opened on the same screen as my UE Editor except this one.

So sorry for the trouble. Thanks a lot!!

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answered Apr 01 '14 at 12:10 AM

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Anshul
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