Just installed 4.8P3 on mac, created a new empty c++ project (no starter content).
If I hit save or save as I get a systematic crash (crash report attached)
Hey devel.bmad,
I just attempted to reproduce what you are reporting here, but was unsuccessful. I did attempt this in the most recent preview build 4.8 Preview 4. Would you mind testing this issue on this build to see if it still occurs? If you do still receive the crash, would you mind providing us with your logs and dmp files generated from that crash as well as your systems hardware specifications?
Thank you,
Yes, I can reproduce the problem with 4.8P4 on mac.
The strange thing is that when I create a project named “Test3” it crashes, if I create a project with a different name it doesn’t. Since I had other Test3 projects before, my guess is that the engine saved something about the old projects somewhere, and this is causing the crash (haven’t found the folder to clean, though)
In attachment the crash log, where can I find the dump files? link text
As a side question: how can I clean up all the information related to old projects inside the engine?
You should be receiving an error message when creating a new project if the name already exists. Go into your ‘Unreal Projects’ folder and be sure there are no “Test3” projects in there at all. Delete any of these and then try to re-create the project with the same name. If you do not receive an error message and you still get the crash please let me know.
Thank you,
Would you mind doing one more test for me to check and see if this is launcher related or engine related?
Try creating a project in engine version 4.7 with the same name to see if you get the crash there as well.
Thank you,
The project existed in the past, but there was no"Test3" project or folder when I created this one. I confirm that I do not receive an error message and you still get the crash.
Tried, creating a new Test3 project with 4.7 it works, creating a new Test3 project with 4.8 and saving the level causes a crash.
Okay so from here you have two options. It seems somewhere the engine has stored a saved (and possibly corrupt) version of a ‘Test3’ project. Your first option would be to simply not name your project ‘Test3’ and change it to something that applies to your project itself as an identifier.
Your next option, which is a bit more tedious and will take longer, is to uninstall the ‘Epic Games Launcher’ and re-install it. Keep in mind this will get rid of all Engine Versions currently on your computer and you will have to re-install them as well. Hopefully your issue is resolved after trying one or both of these suggested solutions. If you have any further questions or need additional help please let us know.
Cheers,
Thanks Andrew, both the options definitely work, this issue has not been a problem to me anyway since I realised that changing the name of the project was sufficient to make it work.
I’ve provided the information above because I hope they may be helpful in fixing a bug of the engine, in any case I don’t think the behaviour described is what should be expected. Please let me know if you need more details.
I am having the same issue with the released version for UE4.8. I’d like to take the longer approach of cleaning out the corrupted project and starting with a clean install. How do I uninstall the Epic Games Launcher like you suggested? I am working on a Mac, but I’m new to Macs in general. On Windows, I would expect to find an uninstaller, but I can’t find an uninstaller for Epic Games Launcher on my Mac. So, how do I uninstall the Epic Games Launcher on a Mac?
Select the Application within the ‘Applications’ folder on your hard drive, and drag the ‘Epic Games Launcher’ to the trash can. This should uninstall the program.
Maybe there is a more complete uninstall method? I just tried what you suggested - dragging ‘Epic Games Launcher.app’ from the Applications folder to the Trash, then I re-installed the Epic Games Launcher by downloading the dmg file and running it. Then I created a project with the corrupted project name, clicked save and… crash. How can I really remove the app and all corrupted files to do a clean reinstall?
If the Application does not have a built-in uninstaller, then your options to uninstall are limited to dragging it to the trash can and emptying the trash.
I would make sure that before uninstalling you go into the Epic Games Launcher folder directory and delete all of your ‘Vault Cache’ and ‘Backup’ files and folders. This will make sure that none of the residual files and folders are included in the new and clean install.
Thank you,
I tried removing the vault cache and backup folders and then uninstalling/reinstalling the launcher, but that didn’t work for me. I ended up removing the entire \users\shared\unreal engine folder and then uninstalling/reinstalling launcher (which now required reinstalling the 4.8 engine as well), and that seems to have fixed the issue.